question Field watcher in San Diego not working in ITSM forum

Field watcher in San Diego not working

avinashkande — Sat, 21 May 2022 16:58:16 GMT

After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA

~AK

Re: Field watcher in San Diego not working

Maik Skoddow — Sat, 21 May 2022 17:21:09 GMT

Hi @avinashkande

do you have enabled the Next Experience (Polaris) in your instance? If so, you should disable it (set the system property glide.ui.polaris.experience to "false") and use the developer tools as usual.

Maybe ServiceNow will offer the field watcher also for the Next Experience later.

Kind regards
Maik

Re: Field watcher in San Diego not working

avinashkande — Sat, 21 May 2022 17:32:16 GMT

Thanks for your quick response, we cannot change the property as we are live on San Diego, so you mean to say there is no field watcher in San Diego

Re: Field watcher in San Diego not working

Maik Skoddow — Sun, 22 May 2022 01:19:51 GMT

Hi @avinashkande

yes, this is what I'm saying.

You can ask that question in the Next Experience Center of Excellence if you like.

Kind regards
Maik