question VIP Flag Visibility in ITSM forum

VIP Flag Visibility

madhuri229 — Mon, 15 Feb 2021 13:08:39 GMT

Hi All,

Currently the VIP flag only shows when the VIP is in the “Caller” field, but often raised on behalf of a VIP, so needs to show as a flag on both “Caller” and “On Behalf Of”.

I have checked client script Highlight VIP caller and created similar one for on behalf of with some changes in it. But it is not working . Could you please help here with suggestions.

function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.incident.u_on_behalf_of');
var callerField = $('sys_display.incident.u_on_behalf_of');
if (!callerLabel || !callerField)
return;

if (!newValue) {
callerLabel.setStyle({
backgroundImage: ""
});
callerField.setStyle({
color: ""
});
return;
}
g_form.getReference('u_on_behalf_of', vipCallerCallback);
}

function vipCallerCallback(caller) {
var callerLabel = $('label.incident.u_on_behalf_of').down('label');
var callerField = $('sys_display.incident.u_on_behalf_of');
if (!callerLabel || !callerField)
return;

//check for VIP status
if (caller.vip == 'true') {

var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";

callerLabel.setStyle({
backgroundImage: "url(images/icons/vip.gif)",
backgroundRepeat: "no-repeat",
backgroundPosition: bgPosition,
paddingLeft: '30px'
});
callerField.setStyle({
color: "red"
});
} else {
callerLabel.setStyle({
backgroundImage: ""
});
callerField.setStyle({
color: ""
});
}
}

Regards,

Madhuri

Re: VIP Flag Visibility

Ankur Bawiskar — Mon, 15 Feb 2021 13:19:55 GMT

Hi,

Did you set Isolate Script field as false for your new client script?

Regards
Ankur

Re: VIP Flag Visibility

madhuri229 — Mon, 15 Feb 2021 14:14:45 GMT

Hi,

Currently it is showing as true. What does this mean?

Re: VIP Flag Visibility

Ankur Bawiskar — Mon, 15 Feb 2021 14:26:59 GMT

Hi,

When it is false it would allow DOM manipulation

the client script uses DOM manipulation to show the color etc

$ -> means DOM is used

Try to set it false and then re-test

var callerLabel = $('label.incident.u_on_behalf_of');
var callerField = $('sys_display.incident.u_on_behalf_of');

Regards
Ankur

Re: VIP Flag Visibility

madhuri229 — Tue, 16 Feb 2021 15:00:18 GMT

Hi Ankur,

I have made it false. Still it is not working . Not highlighting VIP user for on behalf of field. Any other suggetions please.

Thanks.

Re: VIP Flag Visibility

Ankur Bawiskar — Tue, 16 Feb 2021 16:18:29 GMT

Hi,

you want to highlight on behalf of field when caller changes right?

Regards
Ankur

Re: VIP Flag Visibility

madhuri229 — Tue, 16 Feb 2021 17:36:42 GMT

Yes Ankur, same as caller field highlights for VIP User.

Re: VIP Flag Visibility

Ankur Bawiskar — Wed, 17 Feb 2021 04:37:46 GMT

@madhuri229@gmail

Did you check any browser console error is coming?

Also did you check by adding alert etc in client script

Regards
Ankur