question Re: Attachment mandatory not working in Serviceportal in ITSM forum

Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 13:46:43 GMT

Hello All,

I am trying to make attachment mandatory in catalog item and service portal. Below script working in catalog item but not working in serviceportal.

We are using Add to cart button in service portal.

Can some please help??

Thanks

Saranya

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 13:51:37 GMT

are you getting any error in browser console ? please check also validate the ui script "GlobalCatalogItemFunctions" for reference please validate the below thread.

Assuming Client script UI Type set as ALL

https://community.servicenow.com/community?id=community_question&sys_id=de340b29dbd8dbc01dcaf3231f9619a3

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 13:57:50 GMT

OOTB, you can set "Mandatory Attachment" checkbox as true on catalog item to make your attachment mandatory. no script required.

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 14:14:59 GMT

I want it mandatory is when user requesting a access request.

I am getting this error.

What need to update here?

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 14:17:50 GMT

was it working before ? right click >> Inspect element and check console log, what is the exact error showing there.

did you check the below thread and followed the steps while developing this solution ? please confirm

https://community.servicenow.com/community?id=community_question&sys_id=de340b29dbd8dbc01dcaf3231f9619a3

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 14:37:16 GMT

I would suggest to not use any script for portal .

Updated client script and set UI Type as "Desktop"

function onSubmit() {
//Works in non-portal ui

var attachments = document.getElementById('header_attachment_list_label');
if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
alert('You must attach the completed form before submitting this request.');
return false;
}


}

For Portal , open your catalog form and set "Mandatory Attachment" as true .

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 15:00:23 GMT

I don't want the whole catalog item for attachment mandatory. When ever user need access request,then add manager approval like.

I need a confirm message if the user "Is this request a Access request?" If yes attachment is mandatory if no then able to submit the form

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:04:11 GMT

Got it. Did you follow the same step which has mentioned in below thread. Please confirm,

Browser console error indicating you missed something in script, either UI Scripts or some method . Please check the below thread and confirm .

https://community.servicenow.com/community?id=community_question&sys_id=de340b29dbd8dbc01dcaf3231f9619a3

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 15:12:46 GMT

You are right.This is the error.

I am not able to find any script include with this name

Re: Attachment mandatory not working in Serviceportal

Ankur Bawiskar — Thu, 03 Dec 2020 15:13:38 GMT

@salu

Refer blog below

Verify Mandatory Attachments Count on Catalog Item

Sharing the steps and script here

Script: onSubmit

UI Type - ALL

Applies to Catalog Item - True

Note: Ensure Isolate Script field is set to False for this Catalog Client Script to ensure DOM manipulation works

function onSubmit() {
	//Type appropriate comment here, and begin script below

var countRequired = 1;
	if(window == null){
		// portal
		if(this.document.getElementsByClassName('get-attachment').length != countRequired) {
			alert('You must attach the completed form before submitting this request.');
			return false;
		}
	}
	else{
		// native view
         var length = $j("li.attachment_list_items").find("span").length;
		if(length != countRequired){
			alert('You must attach the completed form before submitting this request.');
			return false;
		}
	}
}

Isolate Script: Set to False

Regards
Ankur

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:13:50 GMT

This is UI Scripts method name.

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:15:10 GMT

UI Script:

API Name:GlobalCatalogItemFunctions

Script:

function getSCAttachmentCount() {

var length;

try {

length = angular.element("#sc_cat_item").scope().attachments.length;

} catch(e) {

length = -1;

}

return length;

}

onSubmit Catalog Client Script:

function onSubmit() {

var contract = g_form.getValue('signed_pricing_contract');

if(contract == 'Yes'){

try { //Works in non-portal ui

var attachments = document.getElementById('header_attachment_list_label');

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none' ) {

alert('Please attach atleast one attachment to proceed');

return false;

}

catch(e) { //For Service Portal

var count = getSCAttachmentCount();

if(count <= 0) {

alert('Please attach atleast one attachment to proceed');

return false;

}

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:17:14 GMT

here if you see there is method getSCAttachmentCount() which has defined in UI Script, so make sure you have created ui script and then called in your catalog client script.

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 15:24:00 GMT

UI script is there

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:26:57 GMT

is it still giving error in console ?

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 15:27:12 GMT

It worked.Thank you very much

Re: Attachment mandatory not working in Serviceportal

salu — Thu, 03 Dec 2020 15:29:44 GMT

Yes it was giving the same error

I have change the onsubmit script to this and it got worked..

Thank you very much for the help!!!

function onSubmit() {
	//Type appropriate comment here, and begin script below

var countRequired = 1;
	if(window == null){
		// portal
		if(this.document.getElementsByClassName('get-attachment').length != countRequired) {
			alert('You must attach the completed form before submitting this request.');
			return false;
		}
	}
	else{
		// native view
         var length = $j("li.attachment_list_items").find("span").length;
		if(length != countRequired){
			alert('You must attach the completed form before submitting this request.');
			return false;
		}
	}
}

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:44:46 GMT

You missed one thing on your old script. you did not include your ui script inside the service portal theme .

eg:

In the Left Navigator Bar, go to Service Portal > Portals
Click the Portal you want to adjust. It maybe be the one with URL suffix of "sp".
Click the "info" button for the Theme. The standard theme is "Stock" or “La Jolla”
Scroll to the bottom to the JS Include Related List
Add your JS Include there

Create New JS Theme
Display Name: GlobalCatalogItemFunctions
UI Script: GlobalCatalogItemFunctions

This is the reason your are getting error in console. at least give a try to so you will be sure what was you missing.

Re: Attachment mandatory not working in Serviceportal

Ankur Bawiskar — Thu, 03 Dec 2020 15:46:29 GMT

@salu

Glad that my script/approach helped/worked.

Please mark my response as correct and helpful to close the thread so that others can be benefited in future.

Regards
Ankur

Re: Attachment mandatory not working in Serviceportal

hvrdhn88 — Thu, 03 Dec 2020 15:49:33 GMT

you should at least try with my last response which you were missing. I tested that in my personal instance and working after that. include your ui script in portal theme then that method would be reachable on portal.