question Implement timeout in Run Server Side Script in ITSM forum

Implement timeout in Run Server Side Script

ayano — Thu, 04 Mar 2021 05:39:12 GMT

Is it possible to write a script in "Run Server Side Script" that will execute a timeout for 590 seconds?
Like this timeout in the picture.

Re: Implement timeout in Run Server Side Script

Brad Bowman — Thu, 04 Mar 2021 11:31:23 GMT

On server scripts you can use the global gs.sleep method to pause the script in milliseconds

gs.sleep(590000); //590 seconds

Re: Implement timeout in Run Server Side Script

Community Alums — Thu, 04 Mar 2021 12:16:14 GMT

Just as a warning on this - it can be dangerous if that script will run concurrently.

gs.sleep will keep control of the thread, and on smaller instances (example with only two app nodes) you can quickly run out of threads and cause an instance outage.

Re: Implement timeout in Run Server Side Script

Ankur Bawiskar — Thu, 04 Mar 2021 12:25:28 GMT

@ayano

you can use this in the run server side script step to pause for the seconds

(function executeStep(inputs, outputs, stepResult, timeout) {

        var secondsValue = 590;
	var seconds = parseInt(secondsValue, 10) * 1000;
	var start = parseInt(new Date().getTime()) + seconds;
	while(start>parseInt(new Date().getTime())){
		// do nothing
	}
	stepResult.setOutputMessage('This step gave sleep of 590 seconds');
	stepResult.setSuccess();

}(inputs, outputs, stepResult, timeout));

Regards
Ankur

Re: Implement timeout in Run Server Side Script

ayano — Tue, 09 Mar 2021 22:27:39 GMT

Hi Ankur san,

Thank you for the information.

Did you succeed with this script?

Thanks and Regards,

Re: Implement timeout in Run Server Side Script

Ankur Bawiskar — Wed, 10 Mar 2021 05:32:07 GMT

@ayano

I have not tested this recently.

But when I used something similar few months back it did work

Regards
Ankur

Re: Implement timeout in Run Server Side Script

GustavoTardinn — Wed, 31 Jul 2024 15:19:14 GMT

This script pauses the entire instance. I pasted it in my widget server script and everybody on the team can't code anything in the instance for 10 minutes lol