question Getting error "found a local update that is newer than this one" in ITSM forum

Getting error "found a local update that is newer than this one"

utkarsh6 — Mon, 23 Mar 2020 10:57:43 GMT

Hi All,

Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one").

Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update that is newer than this one) error count =4. Currently I have accept the errors and committed the update set successfully and also changes has been reflected in test environment.

Can anyone tell he how to resolve these types of errors. Should I need to accepts these errors or skip these errors and also what measures Should I need to take now for future perspective to remove these errors when I will deploy this update set to PROD.

Kindly help.

Thanks,

Utkarsh

Re: Getting error "found a local update that is newer than this one"

nitish99 — Mon, 23 Mar 2020 11:04:44 GMT

Hi Utkarsh,

This type of error comes if you or someone has moved an Update Set earlier which has an Update of the same record, maybe due to wrongly capturing an Update in different Update Set.

You have to check the local Update first to validate that your version is the newest one then Accept, but if your version is an older one and the newer version is already there then you can skip the remote Update.

--
Regards,
Nitish

Re: Getting error "found a local update that is newer than this one"

Jaspal Singh — Mon, 23 Mar 2020 11:06:53 GMT

Hi Utkarsh,

Reason being ther would have been an update that would have been done in the environment where the updates were moved & thus conflicting. In cases like these there is an option to compare the version which thus would give a clearer understanding whether to Accept or Skip the updates.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

Re: Getting error "found a local update that is newer than this one"

Himanshu Dubey — Mon, 23 Mar 2020 11:25:52 GMT

Below is the explanation about the error

Collision

Example: Found a local update that is newer than this one

A change in the update set is older than a change to the same object on the local instance.

Compare the two updates and determine which version to use. To use the version on the local instance, select Skip remote update. To use the version in the update set, select Accept remote update. Use these Available Actions to assist in problem resolution:

Compare with local: opens the preview record, which provides a comparison of the differences between the local version and the version in the update set.
Show local field or Show local record
Show local update

For more details please refer below article

https://community.servicenow.com/community?id=community_article&sys_id=18fd19c8db3627005d782183ca9619c5

Please mark correct and Helpful if it helps

Thanks and Regards

Himanshu Dubey

Re: Getting error "found a local update that is newer than this one"

Swapnil Soni1 — Mon, 23 Mar 2020 11:46:52 GMT

Hi utkarsh,

This message comes after you opened the file someone else made some modifications (this modification can come from pulling the record from another instance) and you have modified it

Now trying to merge, this will throw this message saying some new version has been found.

For example:

Two instances - dev and test

You opened the file in dev instance - let's assume the version is 21

Some other person opened the file in a dev instance

This person made changes to the file - the version number became 22 and he moved the file to test

Now you have made the changes and trying to move to test

Now the system recognizes that you have made changes to the older version, hence it will throw this error message. This is to prevent overriding of someone else changes

If this solves your issue please mark correct or helpful.

Swapnil Soni

Re: Getting error "found a local update that is newer than this one"

utkarsh6 — Mon, 23 Mar 2020 12:00:01 GMT

Hi Jaspal,

Thanks for your quick response. Can you please explain.

There is option available "Compare with Local" .After clicking this there are two table (local update and Remote update). So in which I need to check the version. There is option avaliable sys Version.

So of which update i need to prefer the version(local update or remote update).

for example in Remote update version is V2 and in local there is no version it is showing as none.

so should i need to accept this or skip this.

for example take some scenarios->

if local update having greater version than remote update than should i need to accept or skip.

if local update having less verision than remote update than accept or skip?

Thanks,

Utkarsh

Re: Getting error "found a local update that is newer than this one"

Jaspal Singh — Mon, 23 Mar 2020 13:14:53 GMT

Hi Utkarsh,

In that case you will have to make a note of the updates that are conflicting & check what is required. There may be many scenarios but we need to compare & analyze what may be possible impacts. There may be a case where you may need to skip the latest one but that again will depend on the conflict.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

Re: Getting error "found a local update that is newer than this one"

Tapish Sharma — Wed, 09 Dec 2020 10:27:02 GMT

Hi Jaspal,

If I accept the remote update in one instance and then if the update set is moved to Prod will it again throw an error?