question Re: Display Business Rule Not Working In Domain Separated Instance in ITSM forum

Display Business Rule Not Working In Domain Separated Instance

FA94 — Tue, 26 Apr 2022 11:53:19 GMT

Hi,

We have recently upgraded our Domain Separated instnace to San Diego and after the upgrade the Display business rules don't seem to be working at all. Any idea what might be causing this?

Thanks!

Re: Display Business Rule Not Working In Domain Separated Instance

Kieran Anson — Tue, 26 Apr 2022 12:00:16 GMT

Can you attach a screenshot of the BR configuration? Have you done some debugging to see if the BR is running but the code inside isn't performing the desired action?

Re: Display Business Rule Not Working In Domain Separated Instance

FA94 — Tue, 26 Apr 2022 15:17:16 GMT

Hi Kieran,

I've added a simple brand new business rule to make sure if Display business rule are working or not.

It simply has this statement in the script section.

It's a display business rule on Incident table with order 100.

(function executeRule(current, previous /*null when async*/) {

gs.addInfoMessage("Test");

})(current, previous);

However, the same business rule in my PDI works fine. But in our organization instance which has been upgraded to San Diego recently it's not working there.

Re: Display Business Rule Not Working In Domain Separated Instance

Dhanaji Tiwale1 — Wed, 04 May 2022 21:23:04 GMT

Ours is also domain separated instance and we are also facing the same issue. We have one display business rule which is working fine in Quebec release and after upgrading to San Diego the same BR is not working. Please any one has any solution please let me know.

Re: Display Business Rule Not Working In Domain Separated Instance

arth — Fri, 06 May 2022 07:19:17 GMT

Experiencing same issue as well. Moving Business Rules to global domain has helped, but other domains do not trigger the rule based on troubleshooting with domain switching for same Business Rule.

Re: Display Business Rule Not Working In Domain Separated Instance

Veena Vanaparth — Mon, 09 May 2022 07:13:10 GMT

Hi,

It is a known error in the San Diego release which has been fixed in the San Diego Patch 2 release. There is a workaround that can be used before you upgrade to this release.

The workaround can be applied by setting the system property "glide.sys.domain.use_domain_business_rule_info_optimization" = false.

If the property does not already exist in the sys_properties table, you can create a new record as outlined below:
Name: glide.sys.domain.use_domain_business_rule_info_optimization
Type: true | false
Value: false

Re: Display Business Rule Not Working In Domain Separated Instance

TomWright_Dos — Thu, 10 Nov 2022 16:15:44 GMT

Veena, do you know the PRB related to this issue? I'm on patch 7 and still need to use the workaround.

Thanks

Tom