https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601849#M173628 <P>Hello,</P> <P>I would recommend unchecking the trigger randomly, as it's not random and that could be causing an issue. You can leave the probability as what it is and then ensure that the individual receiving it, that field is properly selected and you should be fine.</P> <P><EM><STRONG>Please mark reply as Helpful/Correct, if applicable. Thanks!</STRONG></EM></P> Mon, 27 Jun 2022 14:35:17 GMT Allen Andreas 2022-06-27T14:35:17Z https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601848#M173627 <P>We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?</P> <P><span class="lia-inline-image-display-wrapper"><img src="https://www.servicenow.com/community/image/serverpage/image-id/34108i8A34A62A95C695A1/image-size/large?v=v2&amp;px=999" title="find_real_file.png" alt="find_real_file.png" /></span></P> Mon, 27 Jun 2022 14:26:02 GMT https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601848#M173627 HH10 2022-06-27T14:26:02Z https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601849#M173628 <P>Hello,</P> <P>I would recommend unchecking the trigger randomly, as it's not random and that could be causing an issue. You can leave the probability as what it is and then ensure that the individual receiving it, that field is properly selected and you should be fine.</P> <P><EM><STRONG>Please mark reply as Helpful/Correct, if applicable. Thanks!</STRONG></EM></P> Mon, 27 Jun 2022 14:35:17 GMT https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601849#M173628 Allen Andreas 2022-06-27T14:35:17Z https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601850#M173629 <P>I was looking for any business rule or anything that has the script for the trigger_randomly, would you know where I could find that? Just wanted to confirm a few things.</P> Mon, 27 Jun 2022 15:34:56 GMT https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/601850#M173629 HH10 2022-06-27T15:34:56Z https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/3280293#M541496 <P>https://&lt;instance&gt;.service-now.com/asmt_condition.do</P> Tue, 03 Jun 2025 18:34:38 GMT https://www.servicenow.com/community/itsm-forum/survey-trigger-randomly-at-100/m-p/3280293#M541496 marperezgon 2025-06-03T18:34:38Z