question Delegate user not working in ITSM forum

Delegate user not working

Pallavi65 — Wed, 06 Jul 2022 13:22:43 GMT

Hi Guys,

I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation.

I checked this in UAT instance but approvals are not getting triggered to the delegated user, I raised a change request ad checked but in vain.

For your reference:

I have created a record like this after impersonating like him who is going to vacation:

User: ---->The user who is going to vacation<------

Delegate: ----> to whom the approvals should go <------

Starts: Today's date given

Ends: 26th of this month

Also, checked all the four check boxes.

Please help, It;s a bit urgent

Regards,

Pallavi

Re: Delegate user not working

Musab Rasheed — Wed, 06 Jul 2022 13:30:03 GMT

Hello,

Should work, Can you give start date as one day back ?

Regards

Re: Delegate user not working

Jaspal Singh — Wed, 06 Jul 2022 13:33:21 GMT

Hi Pallavi,

By approval you mean approval record or approval notification?

If approval notificaiton is not sent can you check if Notification on Approval table does not have Exclude Delegate checked.

Re: Delegate user not working

Pallavi65 — Wed, 06 Jul 2022 15:47:42 GMT

Hi Jaspal,

I mean Approval record.

Because when I check in the Approvers tab of change request, it is not showing the Delegated user name.

Also I have checked the Exclude delegate check box for notifications and it is Unchecked only

Regards,

Pallavi