question incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script in ITSM forum

incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Sushmitha9 — Tue, 15 Mar 2022 06:46:34 GMT

incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Saiganeshraja — Tue, 15 Mar 2022 06:59:36 GMT

var gr = new GlideRecord('incident');

gr.setWorkflow(false);
//gr.autoSysFields(false);
gr.query();

while (gr.next()) {
gr.state= '2';
gr.assigned_to = gs.getUserID();
gr.update();

}

Mark correct and helpful

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Rahul Dev1 — Tue, 15 Mar 2022 07:06:25 GMT

Hi Sushmita,

You can try code below:

incidentChange();

function incidentChange(){

var gr=new GlideRecord('incident');

gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()^state=1');

gr.setWorkflow(false);

gr.query();

while(gr.next()){

gr.state= 2;
gr.assigned_to = 'your sys_id';
gr.update();

}

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Sushmitha9 — Wed, 16 Mar 2022 06:47:23 GMT

hi rahul

On Change
- If caller is VIP then
category should be network
sub category should be IP address

_ if caller is NOT VIP then category and sub category should be empty(that is cat and sub cat should be none)

how to do this

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Rahul Dev1 — Wed, 16 Mar 2022 07:37:43 GMT

Hi Sushmita

You can use the onChange client script on caller field as below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

g_form.getReference('caller_id',validCaller);

}
function validCaller(callVip){
var call_vip=callVip.vip;

if(call_vip=='true'){

g_form.setValue('category','network');
g_form.setValue('subcategory','ip address');

}
else{
g_form.setValue('category','');
g_form.setValue('subcategory','');
}
}

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Sushmitha9 — Wed, 16 Mar 2022 08:42:00 GMT

thankyou rahul

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Sushmitha9 — Wed, 16 Mar 2022 08:43:31 GMT

Hi Rahul,

can you explain the belowone script with steps that how to do and how to see the output

In the normal change in the asset stage we will be selecting the assignment group instead of that assignment group should be service desk what ever we select change in the work flow

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Rahul Dev1 — Wed, 16 Mar 2022 09:18:24 GMT

Hi Sushmitha

I didn't understand your requirement completely. Can you please elaborate it?

Re: incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

Sushmitha9 — Wed, 16 Mar 2022 09:58:26 GMT

okay no worries i did that