question Re: How to convert JSON values using HTML tags , in a Rest call message? in ITSM forum

How to convert JSON values using HTML tags , in a Rest call message?

yogesh15dd — Thu, 18 Jan 2018 11:44:06 GMT

Hi,

I have set up an integration between Service Now and Slack for sending notifications to slack whenever there is a request created in Service Now, i'm successful in sending the notifications, but can't decorate the notifications message using HTML tags, for example in the below 'text' i would like to make the 'Short description', 'Product Name' and 'Inquiry Type' as a bold texts and many other things.

Passing <b> </b> is not helping.

Any idea pls?

Script part:

var slack = new SlackMessageCC();

slack.payload.text = 'A new request has been assigned to ' + current.assignment_group.name + '. Please follow the link for more information.';

slack.payload.icon_emoji = ':exclamation:';

slack.payload.attachments.push({

'title': current.number.toString(),

'title_link': 'https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=sc_request.do?sys_id=' + current.sys_id,

'text':"<b>Short Description : <\/b>"+current.short_description.toString()+"\nProduct Type : "+current.u_product_name+" Inquiry Type : "+current.u_inquiry_type+" Location : "+current.location.name

});

slack.send();

Current Output what i'm getting is

Thanks

Yogesh Dafedar

Re: How to convert JSON values using HTML tags , in a Rest call message?

yogesh15dd — Thu, 18 Jan 2018 13:59:31 GMT

@ctomasi , any thoughts?

Thanks

Yogesh

Re: How to convert JSON values using HTML tags , in a Rest call message?

Chuck Tomasi — Mon, 22 Jan 2018 23:29:29 GMT

You will need to translate your HTML in to the Slack formatting.

https://api.slack.com/docs/message-formatting#message_formatting

Re: How to convert JSON values using HTML tags , in a Rest call message?

SanjivMeher — Tue, 23 Jan 2018 00:11:28 GMT

This should work

'text':"*Short Description* : "+current.short_description.toString()+"\n*Product Type* : "+current.u_product_name+" *Inquiry Type* : "+current.u_inquiry_type+" *Location* : "+current.location.name

Below are few slack tips

22 Handy Slack Hacks Everyone Should Know

Re: How to convert JSON values using HTML tags , in a Rest call message?

yogesh15dd — Tue, 23 Jan 2018 16:28:56 GMT

Thanks Saniv, that worked

Regards

Yogesh Dafedar

Re: How to convert JSON values using HTML tags , in a Rest call message?

yogesh15dd — Tue, 23 Jan 2018 16:37:09 GMT

Thanks Chuck, that helped

Re: How to convert JSON values using HTML tags , in a Rest call message?

Chuck Tomasi — Sun, 28 Jan 2018 22:52:38 GMT

Slight modification to observe best practices. Rather than dot-walking to location.name, use getDisplayValue(). Also, when possible, use getValue('field_name') to get the value, not a copy of the object. The more you use them, the fewer problems you will find.

'text':"*Short Description* : "+current.getValue('short_description') + "\n*Product Type* : " + current.getValue('u_product_name') + " *Inquiry Type* : " + current.getValue('u_inquiry_type') + " *Location* : " + current.location.getDisplayValue();

Re: How to convert JSON values using HTML tags , in a Rest call message?

yogesh15dd — Mon, 29 Jan 2018 07:11:08 GMT

Thank you so much Chuck, i agree, i forgot to do that.

Thanks

Yogish Dafear

Re: How to convert JSON values using HTML tags , in a Rest call message?

Runjay Patel — Sun, 20 Dec 2020 13:56:18 GMT

Watch this video for Slack integration steps by step configuration. Post message on slack channel via flow designer.

https://www.youtube.com/watch?v=YEGLJLubCCY&t=1s&ab_channel=ServiceNowHelpdesk

Please mark reply as Helpful/Correct, if applicable. Thanks!!

Re: How to convert JSON values using HTML tags , in a Rest call message?

Harini17 — Thu, 24 Jul 2025 09:32:47 GMT

Hi , I need help here. I'm trying to post message to slack in tabular format. The input is of type HTML and inserted table data. But the message is getting posted as html tags in slack. Can you please help here?