question default portal to a custom portal in ITSM forum

default portal to a custom portal

Srinivas B — Mon, 20 Jun 2022 13:42:26 GMT

We have default portal(sp) and a custom portal "abc". Now if we enter URL https://xxx.servicenow.com is redirecting to xxx.servicenow.com/sp. instead I want to redirect xxx.servicenow.com to xxx.servicenow.com/abc.

can someone please help on this?

Re: default portal to a custom portal

Musab Rasheed — Mon, 20 Jun 2022 13:45:37 GMT

Hello,

Check this out ?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730

Regards

Re: default portal to a custom portal

Jaspal Singh — Mon, 20 Jun 2022 13:47:25 GMT

Hi Srinivas,

Did you try setting it to Default?

Navigate to Service Portal >> Portals. Search by portal name: abc & set the Default to True.

Re: default portal to a custom portal

Srinivas B — Mon, 20 Jun 2022 14:20:17 GMT

The article is not clear to me as it talks about role based redirection.

My requirement before login to the servicenow.

https://xxx.servicenow.com should redirect to new portal like https://xxx.servicenow.com/abc

Re: default portal to a custom portal

Srinivas B — Mon, 20 Jun 2022 14:20:39 GMT

this does not help!!

Re: default portal to a custom portal

PradeepAdiga — Sat, 09 Nov 2024 11:16:13 GMT

HI Srinivas,

Kindly use a custom URL as the instance URL by setting the domain to xxx.servicenow.com and specifying the portal record for the portal you want to redirect to.

For detailed instructions, refer to the ServiceNow documentation: Configure Custom URL in ServiceNow.

If this response helped with your query, please click the thumbs-up icon and mark it as helpful!

Regards,

Pradeep Adiga