question Tabs configuration in Standard Ticket Configuration Module in ITSM forum

Tabs configuration in Standard Ticket Configuration Module

Prerna9 — Wed, 13 Apr 2022 10:26:17 GMT

Hi All,

We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <table name>".

Please help me understand if we can increase this limit by altering any system property.

Thanks in advance!!

Re: Tabs configuration in Standard Ticket Configuration Module

Anil Lande — Wed, 13 Apr 2022 11:54:09 GMT

Hi,

Please check business rule running on that table 'ticket_tab_configuration'.

In OOB setup the limit is 20 tabs and looks like it is reduced to 5 in your instance.

Please check internally before modifying limit.

Thanks,

Anil Lande