question Re: Approval Triggering for Inactive user in ITSM forum

Approval Triggering for Inactive user

Vasuki — Fri, 18 Mar 2022 18:47:48 GMT

Change ticket approvals are being generated for the inactive user, It should trigger for only active users

It is happening for Manager approver and the CAB approvers.

Please help me where I need to put the condition as active=true.

Re: Approval Triggering for Inactive user

chrisperry — Fri, 18 Mar 2022 19:04:29 GMT

How are you generating the approvals? From workflow or somewhere else?

Re: Approval Triggering for Inactive user

Vasuki — Mon, 21 Mar 2022 09:12:03 GMT

HI Christopherperry,

Yes From Workflow

Re: Approval Triggering for Inactive user

Service_RNow — Mon, 21 Mar 2022 09:22:30 GMT

HI,

You can have before insert business rule on sysapproval_approver table

Condition: current.approver.active.toString() == 'false'

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

current.setAbortAction(true);

})(current, previous);

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Re: Approval Triggering for Inactive user

Musab Rasheed — Mon, 21 Mar 2022 09:22:50 GMT

Hi,

Go through below link. Mark my answer as correct or hit like based on impact.

Regards,

Re: Approval Triggering for Inactive user

chrisperry — Mon, 21 Mar 2022 22:21:48 GMT

If this is an OOB workflow, from which workflow specifically? Could you please share a screenshot of the workflow activity where the approvals are being generated?

Re: Approval Triggering for Inactive user

Vasuki — Tue, 02 Aug 2022 15:43:55 GMT

Hi ,

From Workflow