question "Invalid Insert" in ITSM forum

"Invalid Insert"

Deepak102 — Thu, 10 Dec 2020 05:06:59 GMT

Hi Guys

While Email validation in BR i have one msg show in incident form that "Invalid Inasert" but i dont want that message show in incident window

So how can i resolve it?

Any suggestions

Please see attach image for more clarification

Re: "Invalid Insert"

Mark Roethof — Thu, 10 Dec 2020 05:43:37 GMT

Hi there,

Can you give a bit more info on what you are doing here that results in this behavior?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Re: "Invalid Insert"

palanikumar — Thu, 10 Dec 2020 05:48:53 GMT

Hi,

I hope you are using gs.addErrorMessage in your BR. It is a default behavior which can't be changed. If you have requirement to capture the error message but not to display in screen, I suggest you to log it using gs.log instead of using error message

Thank you,

Palani

Re: "Invalid Insert"

Ankur Bawiskar — Thu, 10 Dec 2020 05:55:54 GMT

Hi Deepak,

Can you tell on what steps you are trying?

That Invalid Insert message is possibly coming because of before insert BR restricting the record insertion

Regards
Ankur

Re: "Invalid Insert"

Mohit Kaushik — Thu, 10 Dec 2020 06:13:36 GMT

Hi Deepak,

If you just want to hide this message. Then you might be able to achieve it by commenting the

gs.addErrorMessage() line in your BR. But why do you want to achieve it and what is the use case you are trying to fulfill here that is bit confusing.

Thanks,

Mohit Kaushik