question Read Content from PDF file in ITSM forum

Read Content from PDF file

_Gaurav — Sat, 11 Apr 2020 17:47:18 GMT

Hi Folks,

I have a requirement to read the content from the PDF/Docx file. I succeed in reading content from the .txt file but couldn't find a way to read from PDF/Docx file.
Can you guys help to find me, how I can move further on this?

For your reference, I am getting this result.

Thanks

Re: Read Content from PDF file

Ankur Bawiskar — Sun, 12 Apr 2020 06:14:04 GMT

Hi Gaurav,

This won't be possible in ServiceNow itself. As you rightly said you are able to read content of .txt file; you can also read content of csv or xls file but not for Pdf

you would require a mid server script include to get the file content

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Re: Read Content from PDF file

_Gaurav — Sun, 12 Apr 2020 07:18:27 GMT

Thanks for the response Ankur,

Can you guide me how I can do that?

Re: Read Content from PDF file

Ankur Bawiskar — Sun, 12 Apr 2020 07:34:03 GMT

Hi Gaurav,

I would like to understand where the pdf resides

1) Are you saying pdf would be attached to table record

2) You want to get data from that pdf line by line

Regards
Ankur

Re: Read Content from PDF file

_Gaurav — Mon, 13 Apr 2020 07:09:14 GMT

Hi Ankur,

The scenario is like, I will add the attachment in the record and there is a UI Action labeled as "Read Content". Once I hit that UI Action I want all the content to populate in the description field.

I want to read the data line by line

Re: Read Content from PDF file

Ankur Bawiskar — Mon, 13 Apr 2020 08:25:16 GMT

Hi Gaurav,

So here is the approach

1) create UI action on click of which it would call the mid server script include

2) mid server script include would send few values to the script; table record, sys_id

3) mid server script include will read the attachment content by using java code

Regards
Ankur

Re: Read Content from PDF file

_Gaurav — Mon, 20 Apr 2020 06:31:37 GMT

Hi Ankur,

Thanks for your guidance, I need your small help again.
Can you please provide me the name of the Script Include as I can see number of script includes are there.

Thanks.

Re: Read Content from PDF file

Ankur Bawiskar — Mon, 20 Apr 2020 06:59:44 GMT

Hi Gaurav,

you will have to create your new mid server script include

Regards
Ankur

Re: Read Content from PDF file

Megha Padale — Mon, 20 Apr 2020 07:23:29 GMT

Hi Gaurav,

Refer below links, it might help you:

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/using-forms/concept/Documentviewer.html

https://hi.service-now.com/kb_view.do?sysparm_article=KB0722859

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.