question Re: How to write a client script to calculate impact and urgency so that priority should autopopulate in ITSM forum

How to write a client script to calculate impact and urgency so that priority should autopopulate

Himabindu — Wed, 28 Oct 2020 09:29:21 GMT

How to write a client script to calculate impact and urgency so that priority should auto populate

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Jaspal Singh — Wed, 28 Oct 2020 09:33:32 GMT

Hi Himabindu,

Instead of Client script why don't you try for Data lookup Definitions. Type Data Lookup definitions in Application navigator for check.

Something that is used for setting Priority for incident on basis of Impact & Urgency.

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Himabindu — Wed, 28 Oct 2020 10:04:18 GMT

I am trying to display it on serviceportal via recordproducer

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Ankur Bawiskar — Wed, 28 Oct 2020 10:07:14 GMT

@Himabindu

For this you would require onChange client script on both the variables

1) Impact

2) Urgency

Regards
Ankur

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Jaspal Singh — Wed, 28 Oct 2020 10:13:22 GMT

Thanks for the clarification. In that case you need onChange() client scripts for both Impact & Urgency felds with all possible combinations so that Priority shows up correctly.

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Himabindu — Wed, 28 Oct 2020 10:19:47 GMT

Can you please me with scripting part

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Jaspal Singh — Thu, 29 Oct 2020 10:14:32 GMT

Sample script as below.

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }

	var getimpact=g_form.getValue('impact'); //replace impact  variable name
	alert('Impact user selected is '+getimpact); //Just for check can be commented
	
	var geturgency=g_form.getValue('urgency'); //replace urgency with variable name
	alert('Urgency user selected is '+geturgency); //for check can be commented
	
	if(getimpact=='high' && geturgency=='high')
		{
			g_form.setValue('priority','high'); //replace priority with variable name & set the value as high
		}
	
	
   //Type appropriate comment here, and begin script below
   
}

Note: You need to create 2 one for impact & other for urgency & replace variables & values accordingly.

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Raju39 — Thu, 29 Oct 2020 10:37:03 GMT

Hi Ankur, need some information can you message to my my id please. ranjithparam99@gmail.com

Re: How to write a client script to calculate impact and urgency so that priority should autopopulate

Jaspal Singh — Mon, 02 Nov 2020 06:00:24 GMT

@Himabindu Just to check did you mistakenly mark other answer as correct as it seemed you had marked some other answer correct.

Note: You can have only 1 answer correct so mark the one that helped & should help future readers.

Re: How to write a client script to calculate impact and urgency so that priority should autopopulat

Mani63 — Thu, 27 Apr 2023 13:40:48 GMT

Sir , what about the impact -1 & urgency 2 for getting priority 2...like that remaining value s as imp-1&urg 2 for pri-3 like that please give answer