question How to write Run script in workflow to get the task assign to user in ITSM forum

How to write Run script in workflow to get the task assign to user

manasa32 — Thu, 01 Sep 2022 13:26:56 GMT

I have requirement 75% SLA breached notifications do not send to particular person if he is assigned to person also.

for this I wrote run script to restrict it but notification is not sending

Can any one tell the what are the mistakes I did in scripting.

Abhinay1 — Thu, 01 Sep 2022 14:43:31 GMT

Hello Manasa,

In your 3rd screenshot, modify the 'if condition' and put yes in quotes like 'yes'

if(assignedTo == ' yes')

{

Regards,

Abhinay

Ankur Bawiskar — Thu, 01 Sep 2022 14:45:12 GMT

Hi,

you are comparing with variable yes in line 4

but it should be string 'yes'

Regards
Ankur

Muhammad Khan — Thu, 01 Sep 2022 14:56:15 GMT

Hi,

Adding one more thing, replace

answer.push(assignedTo);

With

answer.push(current.task.assigned_to);

Ankur Bawiskar — Tue, 20 Sep 2022 09:31:33 GMT

@manasa

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur