https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452071#M23850 <P>Hello,</P> <P>Check the TOOLBAR properties for your HTML type field someone might have hide those options. I believe you can control which option to showcase on HTML type field based on these settings.</P> <P>&nbsp;</P> <P>For more information check this link :</P> <P>https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-administration/task/t_ConfigureTheTinyMCEHTMLToolbar.html</P> <P>&nbsp;</P> <P><SPAN style="color: #ff0000;"><STRONG><EM> Mark my Answer as CORRECT and Helpful if it helps</EM></STRONG></SPAN></P> Thu, 20 Jan 2022 19:52:16 GMT JerryJ071847183 2022-01-20T19:52:16Z https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452070#M23849 <P>We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here</P> <P><span class="lia-inline-image-display-wrapper" image-alt="find_real_file.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/22855i158B73B1BEE603C7/image-size/large?v=v2&amp;px=999" role="button" title="find_real_file.png" alt="find_real_file.png" /></span></P> Thu, 20 Jan 2022 13:39:25 GMT https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452070#M23849 Roxi1 2022-01-20T13:39:25Z https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452071#M23850 <P>Hello,</P> <P>Check the TOOLBAR properties for your HTML type field someone might have hide those options. I believe you can control which option to showcase on HTML type field based on these settings.</P> <P>&nbsp;</P> <P>For more information check this link :</P> <P>https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-administration/task/t_ConfigureTheTinyMCEHTMLToolbar.html</P> <P>&nbsp;</P> <P><SPAN style="color: #ff0000;"><STRONG><EM> Mark my Answer as CORRECT and Helpful if it helps</EM></STRONG></SPAN></P> Thu, 20 Jan 2022 19:52:16 GMT https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452071#M23850 JerryJ071847183 2022-01-20T19:52:16Z https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452072#M23851 <P>Hi Roxi, If you need anymore information let me know , else can you Mark <SPAN style="color: #ff0000;"><EM><STRONG>my Answer as CORRECT</STRONG></EM></SPAN> if it served your objective.</P> Fri, 28 Jan 2022 16:44:51 GMT https://www.servicenow.com/community/itsm-forum/html-field-is-not-displaying-the-box-in-the-form/m-p/452072#M23851 JerryJ071847183 2022-01-28T16:44:51Z