question Who is VIP user in ServiceNow? in ITSM forum

Who is VIP user in ServiceNow?

Dagmara — Fri, 05 Nov 2021 16:03:29 GMT

Does anyone know the definition of VIP user and what privileges comes with this status?

Re: Who is VIP user in ServiceNow?

Maik Skoddow — Fri, 05 Nov 2021 17:13:17 GMT

a VIP user is just a user with the value "true" for the respective field at table sys_user:

This flag does not bring any additional feature or rights OOTB but may be used in your company the mark users with a VIP status.

For example if the Caller at a Incident record has the VIP flag set then a special field style will add an icon right beside the field:

Kind regards
Maik

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Re: Who is VIP user in ServiceNow?

Allen Andreas — Fri, 05 Nov 2021 17:19:49 GMT

Hi,

As Maik mentioned, there are some system features that would apply if a user has VIP enabled on their user profile.

You may want to also get with your peers (as I think Capgemini is a SN partner?) and get their assistance for this as it's a pretty basic question and they can explain how they use it.

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/incident-management/task/t_FlaggingVIPs.html

Please mark reply as Helpful/Correct, if applicable. Thanks!