question How to turn off the Notification Preference in System Settings on action of a checkbox? in ITSM forum

How to turn off the Notification Preference in System Settings on action of a checkbox?

velvizhisujatha — Wed, 09 Feb 2022 10:18:26 GMT

Hi Team,

I'm facing an issue based on the requirement we received, that users with ITIL role should have the ability to suppress the email notifications that needs to be sent.

So I have created a checkbox, Disable Notification.

Now how to make the toggle button under notifications to be turned off on click of the checkbox.

I have tried to make the system property to true/false using a BR, but occasionally emails are getting triggered and not stopped.

Please help!

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

Saurav11 — Wed, 09 Feb 2022 11:39:42 GMT

Hello,

If you are doing it on the User table there is already a field called Notification

So, if you just enable or disable it based on that the allow notification on preference will also automatically change

If you do not see the field on the User form just make the below client script on user table as false

Please mark answer correct/helpful based on Impact

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

velvizhisujatha — Wed, 09 Feb 2022 13:32:02 GMT

How about accessing the categorized specific email notification to turn it off?

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

Saurav11 — Wed, 09 Feb 2022 13:39:23 GMT

Hello,

For that we do not have any OOB setup unfortunately.

Thanks.

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

velvizhisujatha — Wed, 09 Feb 2022 13:58:28 GMT

Oh no! Is there any property or preferences table for accessing that?

Because they don't want to turn off the complete notifications because it stops all the notifications irrespective of the module.

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

Saurav11 — Wed, 09 Feb 2022 14:06:53 GMT

Hello,

In that case the suers can go to notification preference:-

And then under the category disable the particular notification which they don't want

By disabling it manually

Thanks

Re: How to turn off the Notification Preference in System Settings on action of a checkbox?

velvizhisujatha — Wed, 09 Feb 2022 15:48:14 GMT

Thank you! Is there any element id to access these notifications from the pop-up screen?