question where can I see service catalog variables audit history in ITSM forum

where can I see service catalog variables audit history

alexrozov — Sun, 25 Oct 2020 14:39:33 GMT

Hi All,

I can see in the documentation that service catalog variables are audited for changes made in the RITM or service catalog task.

I have verified in my instance that the property is set correctly

but when I create a request and then go and update the variables and save the RITM record I'm not finding any indication of the change.

Any help would be appreciated

alex

Re: where can I see service catalog variables audit history

Shivani Singh1 — Sun, 25 Oct 2020 15:08:06 GMT

Hello Alex,

You have to follow this path on selected RITM/SCTASK.

Then you will be able to see modifications (sorted by Update time)

Please mark helpful if it solves the purpose.

Re: where can I see service catalog variables audit history

Shubham Bongulw — Sun, 25 Oct 2020 15:41:35 GMT

Hi,

In the similar way as you audit the incident by going into additional actions->history, you can do the same thing for your requirement in the particular record.

Warm Regards,

Shubham Bongulwar

Please mark helpful or correct if it helps!!!

Re: where can I see service catalog variables audit history

Ankur Bawiskar — Sun, 25 Oct 2020 16:28:46 GMT

@alexrozov

Ideally variables are not allowed to be updated on RITM because of the Out of the box business rule even for admins.

You should not allow variables to be updated on RITM as those indicate what the end-user has submitted as request from catalog and ideally should not be altered.

Variables can be updated from catalog task as per your process by agents working on the catalog tasks.

For SC Task you can check in similar manner

Right Click -> History -> Calendar

BR Name: Disallow variable edit on RITM

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=d3a6ded24f331200fc11fa218110c771

Regards
Ankur