question onLoad Catalog Client Script - Populate Variables in ITSM forum

onLoad Catalog Client Script - Populate Variables

Casey9 — Mon, 10 Aug 2020 04:43:27 GMT

I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone needs to request access for someone else.

If this field is populated I want it to populate some fields with that users details (mrb_on_behalf_of), if that field is not filled in then I want it to populate the fields with the Requestors user details (u_requestor). I've got the below script, however it's only working for the Requestors details and not the On Behalf Of. The reason I am using on load is because we're using an order guide and the same variables are on the catalog items.

function setUserInfo(userObject){
g_form.setValue('division',userObject.u_division);
g_form.setValue('position_title_02',userObject.title);
g_form.setValue('department',userObject.department);

}

}

Thanks in advance

Re: onLoad Catalog Client Script - Populate Variables

MrMuhammad — Mon, 10 Aug 2020 04:49:37 GMT

Try this

function onLoad() {

var userObject;
var name = g_form.getReference('mrb_on_behalf_of');
if (name ==null || name == '' ){
userObject = g_form.getReference('u_requestor',setUserInfo);}
else {
userObject = g_form.getReference('mrb_on_behalf_of',setUserInfo);}

function setUserInfo(userObject){
g_form.setValue('division',userObject.u_division);
g_form.setValue('position_title_02',userObject.title);
g_form.setValue('department',userObject.department);

}


}

Re: onLoad Catalog Client Script - Populate Variables

Willem — Mon, 10 Aug 2020 04:53:52 GMT

You should remove the

if (isLoading || newValue == '') {
        return;

    }

This is exiting the script when it is loading, something you do not want to do on an onload client script.

Re: onLoad Catalog Client Script - Populate Variables

Casey9 — Mon, 10 Aug 2020 05:11:36 GMT

Hi Muhammad,

Thanks for the suggestion, unfortunately that didn't work. Still only populating the Requestor details.

Re: onLoad Catalog Client Script - Populate Variables

Willem — Mon, 10 Aug 2020 05:23:04 GMT

Can you try this:

function onLoad(control, oldValue, newValue, isLoading) {
    var name = g_form.getValue('mrb_on_behalf_of');
    if (name) {
        userObject = g_form.getReference('mrb_on_behalf_of', setUserInfo);
    }
    else{
        userObject = g_form.getReference('u_requestor', setUserInfo);
    }

    function setUserInfo(userObject) {
        g_form.setValue('division', userObject.u_division);
        g_form.setValue('position_title_02', userObject.title);
        g_form.setValue('department', userObject.department);
    }
}

Re: onLoad Catalog Client Script - Populate Variables

Sudhanshu Talw1 — Mon, 10 Aug 2020 05:44:00 GMT

Hi Casey

just a tip, how we manage this:

Requested By field: readonly(using onload)

Requested For field: editable field

First of all create a onLoad script :

function onLoad() {

var user;
var name = g_form.getReference('mrb_on_behalf_of');
if (name ==null || name == '' )

{
user = g_form.getReference('u_requestor',setUserInfo);

}
else

{
user = g_form.getReference('mrb_on_behalf_of',setUser);

}

function setUser(userObject){
g_form.setValue('division',user.u_division);
g_form.setValue('position_title_02',user.title);
g_form.setValue('department',user.department);

}
}

Then create a onChange script on the Requested for field.

Thanks

Sudhanshu

Re: onLoad Catalog Client Script - Populate Variables

Casey9 — Mon, 10 Aug 2020 07:25:28 GMT

That did it!

Thanks very much for that, Willem!

Re: onLoad Catalog Client Script - Populate Variables

Willem — Mon, 10 Aug 2020 07:36:32 GMT

You are very welcome! Thank you for marking the answer as correct. Can you also mark it as helpful?