question Using RITM variables in workflow in ITSM forum

Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 19:08:30 GMT

I have an catalog item with various variables.

Two of them are pulldowns of people in specific user groups.

Let's call the first pulldown variable: user1 (user1 is in a group called "FirstGroup")

Let's call the second pulldown variable user2. (user2 is in a group called "SecondGroup")

I want to make "user1" my approver in the workflow.

After the approval step, I want to create an SCTASK and assign it to Group "SecondGroup" and also specifically to "user2".

What's the best way to do this in my workflow?

Re: Using RITM variables in workflow

SanjivMeher — Mon, 19 Oct 2020 19:13:55 GMT

In the Approval-User activity in workflow, use answer = current.variables.user1.

To set assignment in Task, Use a Create Catalog Task activity and use following script

var grp = new GlideRecord('sys_user_group');

grp.addQuery('user',current.variables.user2);

grp.query();

if (grp.next())

{

task.assignment_group = grp.group;

}

Re: Using RITM variables in workflow

Subhanand — Mon, 19 Oct 2020 19:14:38 GMT

You can use "current.variables.FirstGroup" in the approval group activity

Wwhich will trigger the approval likewise for the task

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 20:08:51 GMT

Hi Sanjiv,

Neither of these scripts worked for me.

My actual user1 variable name is "hrbp".

First of all, the approval is for a single user, not a group.

So I tried answer.push(current.variables.hrbp);

This didn't work, so I tried an experiment to explictly assign this to someone:

answer.push('b8fab8231ba60810afa40dc8cd4bcbdd');

This didn't work either.

For the task, my actual Group name is "HRD Group" and the user variable is "hrd".

task.assignment_group = 'HRD Group';
task.assigned_to = 'current.variables.hrd';

This didn't assign the task to the group nor the user.

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 20:10:04 GMT

Subhanand

I tried both of your scripts as well and neither worked for me.

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 20:15:11 GMT

Sanjiv,

I also tried these.

var grp = new GlideRecord('sys_user_group');

grp.addQuery('user',current.variables.hrd);

grp.query();

if (grp.next())

{

task.assignment_group = 'HRD Group';

}

Re: Using RITM variables in workflow

Mike Patel — Mon, 19 Oct 2020 20:19:38 GMT

If you want to add user as approver then you need to add below in script section of approval user activity.

answer = [];
answer.push('b8fab8231ba60810afa40dc8cd4bcbdd');

to assign task, you need to do below

task.setDisplayValue('assignment_group', 'HRD Group');
task.assigned_to = current.variables.hrd;

Re: Using RITM variables in workflow

SanjivMeher — Mon, 19 Oct 2020 20:30:47 GMT

If nothing works, can you try

answer=current.variables.hrbp+'';

and in task script

task.assignment_group.setDisplayValue('HRD Group');
task.assigned_to = current.variables.hrd+'';

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 20:48:19 GMT

Mike,

I think you're on the right track here.

Your script sucessfully assigned to the approval task to a specific person using their sys_id.

Now I want to dynamically assign this approval to the RITM variable: hrbp.

(This is the name of a person in a group used in the pulldown.)

The Task Scrip also succesfully assigned to the group group, but did not assign to any user.

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 20:49:28 GMT

Sanjiv,

This syntax is not being accepted.

Are you sure you want me to put in the characters: +"; at the end?

Re: Using RITM variables in workflow

Mike Patel — Mon, 19 Oct 2020 20:53:00 GMT

use below for dynamic

answer = [];
answer.push(current.variables.hrbp.toString());

For task

Is your hrbp variables a reference field ? can you share screenshot?

aslo try

task.setDisplayValue('assignment_group', 'HRD Group');
task.assigned_to = current.variables.hrd.toString();

Re: Using RITM variables in workflow

Joe Taylor — Mon, 19 Oct 2020 23:24:30 GMT

That worked great!

Thanks so much for your help Mike.

Re: Using RITM variables in workflow

SanjivMeher — Tue, 20 Oct 2020 00:49:51 GMT

Adding a '' convert the value to string. But good that you got a solution.