question Hide Attachment not working on Content items on Service portal : Madrid in ITSM forum

Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Thu, 03 Oct 2019 20:20:16 GMT

I created a 'Service catalog content item' to display some static text, to be available on both CMS and Portal views.we are on Madrid version. I want to hide 'Add Attachments' on portal view for this item and made checkbox 'Hide Attachment (no_attachment_v2=true)' but still 'Add Attachments' is getting displayed on portal view.

Please help me how to solve this.

Note : Hide Attachment is working fine for Service catalog items but not for Content items

Re: Hide Attachment not working on Content items on Service portal : Madrid

Ajay_Chavan — Thu, 03 Oct 2019 20:46:37 GMT

Hi Snigdha,

Please refer below article by Mark, i am very sure this will help you

Pre-Madrid, we could script this thru Catalog Client Scripts. Another option would be to customize the SC Catalog Item widget. Both not great, the Catalog Client Scripts are needed on every Catalog Item you wish to have this functionality on, customizing the SC Catalog Item would mean you would miss updates from patches/upgrades.

For if you are not yet on Madrid and do want to hide attachments or make attachments mandatory. Here is some example scripting.

Hide attachment - onLoad Catalog Client Script

function onLoad() {
	
	var attachmentButton = top.document.getElementsByTagName('sp-attachment-button');
	attachmentButton[0].parentNode.hidden = true;
	
}

Mandatory attachment - onSubmit Catalog Client Script

function onSubmit() {
  
	if(this.document.getElementsByClassName('get-attachment').length == 0) {
		g_form.addErrorMessage(getMessage('mandatory_attachment'));

		return false;
	}	
   
}

With Madrid, some cool and super easy checkboxes are introduced! Checkboxes which can be configured for Catalog Items individually and making scripts like above obsolete.

Madrid checkboxes

And that's actually it! So easy to apply.

Do mark it correct answer and helpful in response if this resolves your query

Regards,

Ajay

Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Fri, 04 Oct 2019 16:27:15 GMT

Hi Ajay,

Thanks for referring to this article, but i already checked this article.

As mentioned in question earlier, i made "Hide Attachement" to true but still 'Add attachment' is displayed on Content items in portal. This is working for Service catalog items but not on Content items.

I tries to modify portal widget also but no luck. I f some one has ideas on how to modify portal widget to correct this please help.

Re: Hide Attachment not working on Content items on Service portal : Madrid

Mark Roethof — Fri, 04 Oct 2019 16:46:13 GMT

Hi there,

Have you checked that you are using the out-of-the-box "SC Catalog Item" widget?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Re: Hide Attachment not working on Content items on Service portal : Madrid

Mark Roethof — Fri, 04 Oct 2019 16:53:04 GMT

Just tested with Content Item like below:

On Service Portal (with SC Catalog Item widget), is shown without Attachment:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Fri, 04 Oct 2019 18:44:10 GMT

Hi Mark I am using OOB widget "SC Catalog Item" with ID: "widget-sc-cat-item-v2"

I saw your post related to this "https://community.servicenow.com/community?id=community_article&sys_id=aff2e9ccdbc17300d82ffb24399619fa" but not sure whats going wrong.

Hide Attachments checkbox is working correctly for Catalog items. Below is the widget

Re: Hide Attachment not working on Content items on Service portal : Madrid

Mark Roethof — Fri, 04 Oct 2019 19:23:28 GMT

Can you confirm that widget is actually also on your Service Portal used?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Fri, 04 Oct 2019 20:00:33 GMT

Hi Mark,

Thanks for quick reply, can you please let me know how did you got the above screenshot.

Usually i check widget and widget instances in chrome developer tools and portal pages.

Thanks

Re: Hide Attachment not working on Content items on Service portal : Madrid

Mark Roethof — Fri, 04 Oct 2019 20:03:00 GMT

When you have a Catalog Item or Content Item open, CTRL+Right click within the item, and this menu will open.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Fri, 04 Oct 2019 20:15:24 GMT

Hi Mark,

Thanks for guidance, Yes 'SC Catalog Item' is the widget used on our portal

Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Fri, 04 Oct 2019 20:32:49 GMT

Hi Mark,

Thanks for guiding, Yes 'SC Catalog Item' is the widget used in our portal.

Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Mon, 07 Oct 2019 15:51:31 GMT

@mark,

Can you help me what i am missing in my portal settings or widget

Re: Hide Attachment not working on Content items on Service portal : Madrid

Snigdha A — Mon, 14 Oct 2019 20:45:15 GMT

This is the known issue with content items on portal in Madrid release. It is fixed in Newyork release.