question Show UI action button based on logged in users assignment group in ITSM forum

Show UI action button based on logged in users assignment group

Raghesh — Tue, 18 Jan 2022 14:27:10 GMT

Hi,

We have one Catalog request with three catalog tasks and UI action button "Close Task" on the catalog tasks.

Now the requirement is on the second catalog task, to show the "Close Task" UI action button only for some assignment group members and for the rest of the assignment group members this should not be visible.

Apart from this there is a STATE field in the catalog task, there also we need to hide "Close Complete" status as per the above condition.

Note: All the above should be applicable only to Catalog Task2.

Any ideas or suggestions highly appreciated.

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Anil Lande — Tue, 18 Jan 2022 14:32:02 GMT

Hi,

You can use script include function to evaluate all criteria for your task.

Make a script include call and check all values like sc_task state, short description and logged IN user membership. return true or false if condition doe not match.

Check below links for more information and how to call script include function:

https://community.servicenow.com/community?id=community_blog&sys_id=2c6ceaa1dbd0dbc01dcaf3231f96190c

https://community.servicenow.com/community?id=community_question&sys_id=976a83e9db5cdbc01dcaf3231f96198c

Thanks,
Anil Lande

Re: Show UI action button based on logged in users assignment group

Raghesh — Wed, 19 Jan 2022 12:31:41 GMT

Hi Anil,

I got your point as you are asking to create a script include to check the conditions and then call it from the UI action condition.

But I have very little knowledge on the scripting side, so could you please help with a template/sample script.

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Wed, 19 Jan 2022 12:35:02 GMT

Hi,

please start from your side and it would learning for you as well

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Wed, 19 Jan 2022 13:32:55 GMT

Hi Ankur,

I have tried a script include but not sure if it is correct or not and giving some error.

var ShowCloseTask = Class.create();
ShowCloseTask.prototype = Object.extendsObject(AbstractAjaxProcessor, {

initialize: function(){
var checkMemberOf = new GlideRecord('sc_task');

if(gs.getUser().isMemberOf('Testing & Quality','IT ServiceDesk & EUS','Problem Manager') && current.request_item.cat_item == '325ada7adbac8490d71941efaa9619bb' && desc.indexOf('Task 2 : Test'));

return true;
}
else {
return false;
}

{
answer = true;
}
type: 'ShowCloseTask'
});

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Wed, 19 Jan 2022 13:58:21 GMT

Hi,

use this

var ShowCloseTask = Class.create();
ShowCloseTask.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	initialize: function(current){
	},

	checkCondition: function(current){

		if((gs.getUser().isMemberOf('Testing & Quality') || gs.getUser().isMemberOf('IT ServiceDesk & EUS') || gs.getUser().isMemberOf('Problem Manager')) && current.request_item.cat_item == '325ada7adbac8490d71941efaa9619bb' && current.short_description.indexOf('Task 2 : Test')){
			return true;
		}
		else {
			return false;
		}

	},

	type: 'ShowCloseTask'
});

UI Action condition:

new ShowCloseTask().checkCondition(current);

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Wed, 19 Jan 2022 14:35:12 GMT

Hi Ankur,

Thank you, the script worked!! however it got applied to all the catalog items tasks.

It is not restricted to one Catalog item's second task with specific short description "Task 2 : Test".

Looks like below condition is not getting validated properly, any suggestions.

current.request_item.cat_item == '325ada7adbac8490d71941efaa9619bb' && current.short_description.indexOf('Task 2 : Test'))

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Wed, 19 Jan 2022 14:50:57 GMT

Hi,

Glad to know.

To make it specific for 1 task the short description for those should be unique

small update

Please mark my response as correct and helpful to close the thread

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Wed, 19 Jan 2022 15:15:45 GMT

Hi Ankur,

I have made the update to the script with > -1

Still it is disabled for all other catalog items, I am sure that the short description is unique value which is "Task 2 : Test" and it is added by the workflow.

Please find the screen shots below.

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Wed, 19 Jan 2022 15:54:18 GMT

all other conditions are fine

try this once

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Thu, 20 Jan 2022 14:37:39 GMT

Hi Ankur,

I tried the modified script by including "toString()" but still the result is same. It is working fine for the required Catalog however it affected all the other catalog tasks and what I noticed is for all the other Catalog tasks it removed the Close Task button for all the assignment groups.

My script include screen shot

My UI action condition

current.state.canWrite() && current.state != -5 && current.state < 3 && current.approval != 'requested'&& (current.variables.ready_for_deployment_task!='true' || current.variables.review_task=='true') && new ShowCloseTask().checkCondition(current);

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Thu, 20 Jan 2022 15:04:12 GMT

Hi,

script include looks fine to me

ensure you debug the other conditions one by one

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Thu, 20 Jan 2022 15:12:59 GMT

Hi Ankur,

Sure let me try. Really appreciate your support!!

regards,

Raghesh

Re: Show UI action button based on logged in users assignment group

Ankur Bawiskar — Thu, 20 Jan 2022 15:19:32 GMT

I believe I have answered your question.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: Show UI action button based on logged in users assignment group

Raghesh — Thu, 20 Jan 2022 15:27:23 GMT

Hi Ankur,

Yes your answer helped and I will close this thread.

There was one more point which I mentioned in my first thread, but no issues I will open a separate thread for the same.

Point was

"Apart from this there is a STATE field in the catalog task, there also we need to hide "Close Complete" status as per the above condition."

regards,

Raghesh