question Re: How to send email notification to recipients lists when publication is published. in ITSM forum

How to send email notification to recipients lists when publication is published.

Sai25 — Mon, 30 Dec 2019 11:48:37 GMT

Hi All,

How to send email notification to recipient lists when publication is published.

Only this notification is triggering, who all under recipients lists its trigger to them.

Could You please help me.

Thank You,

Sai.

Re: How to send email notification to recipients lists when publication is published.

hvrdhn88 — Mon, 30 Dec 2019 11:51:09 GMT

where did you call the event? assuming in server side script? so you can pass the users in parm1 or parm2 parameter on gs.eventQueue() method.

Re: How to send email notification to recipients lists when publication is published.

Sai25 — Mon, 30 Dec 2019 12:03:31 GMT

Hi Harsha,

Below is the event registry.

Could you please help me where we need to write this gs.eventQueue() method.

Re: How to send email notification to recipients lists when publication is published.

hvrdhn88 — Mon, 30 Dec 2019 12:06:16 GMT

where did you use this event to execute ? i mean you have written some script ? if yes then please include that field in parm1 parameter in gs.eventQueue()

Re: How to send email notification to recipients lists when publication is published.

asifnoor — Mon, 30 Dec 2019 12:12:51 GMT

Write a BR and in that after update, add the code to trigger the event.

Refer to this link on how to trigger notification with Event and BR.

https://community.servicenow.com/community?id=community_article&sys_id=81a40d6adb1b2300b1b102d5ca9619bb

Mark the comment as a correct answer and helpful if it helps.

Re: How to send email notification to recipients lists when publication is published.

hvrdhn88 — Mon, 30 Dec 2019 12:14:32 GMT

you can use below link for further details about eventQueue() method.

https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_GS-eventQueue_S_O_S_S_S

Re: How to send email notification to recipients lists when publication is published.

Sai25 — Mon, 30 Dec 2019 13:32:24 GMT

Hi Asif,

This one is not working, i created the business rule and event registry.

Thank You,

Sai.

Re: How to send email notification to recipients lists when publication is published.

asifnoor — Mon, 30 Dec 2019 13:43:24 GMT

Hello Sai,

Can you go to system logs and check if the logs are triggered?

Secondly go to event logs (in your left navigation) and check if that event is triggered or not.

Also, check the event and notification are created on the same table.

Re: How to send email notification to recipients lists when publication is published.

Sai25 — Mon, 30 Dec 2019 13:50:12 GMT

Hi Asif,

This below one is triggered.
Rest of the recipients emails are not triggered.

Logs are not triggered.

Re: How to send email notification to recipients lists when publication is published.

asifnoor — Mon, 30 Dec 2019 14:31:11 GMT

Hello Sai,

You need to fetch the recipients and add them to the event queue or select the recipients under Who to recieve section in user/fields.

There is already an inbuilt API Recipient List api which is doing this job and triggering the event. Any reason why you are creating separate event and code?

Re: How to send email notification to recipients lists when publication is published.

Sai25 — Tue, 31 Dec 2019 05:51:19 GMT

Hi Asif,

Yes, correct but this recipient list is not triggering for email notification. Its sending only the creator who is created.

Thank You,

Sai.

Re: How to send email notification to recipients lists when publication is published.

Ganesh Pardhe — Tue, 31 Dec 2019 06:43:50 GMT

Hello sai.reddy,

as per your requirement you just follow below steps.

1] register an event in event registry.('event.name')

2] Create business rule which contain eventQueue('event.name',Glide record,param1,param2) method.

3] Create Notification where you can add the recipient email id's.

if you want add the recipient list in eventQueue()method as param1 or param2.then you have to create array which contain all email id's that you want send email and pass that array to param1 or param2. and In notification under receive section the checkbox of param1 or param2 you have to check as you pass the parameter in eventQueue() method.

for more information just go through below PPT.

Hope you find some help as per your requirement, Please mark helpful and like.

Thanks and regards.

Ganesh

Re: How to send email notification to recipients lists when publication is published.

asifnoor — Tue, 31 Dec 2019 07:10:37 GMT

Hello Sai,

If you are from india, call me on my number, which you can find in my profile page.

Re: How to send email notification to recipients lists when publication is published.

asifnoor — Tue, 31 Dec 2019 09:12:33 GMT

Hello Sai,

I have update the BR and the event parm1 now contains the list of recipients. Check now.

Mark the comment as a correct answer and also helpful once worked.