question Re: Hiding Retired/Ceased CI's in ITSM forum

Hiding Retired/Ceased CI's

david-atherall — Sat, 30 May 2015 18:06:50 GMT

Hi,

Is it possible to hide any/all CI's that have a Life Cycle Status set to Retired and has an Operational Status of Ceased?

If so, can this be done as part of a condition that if the CI has been retired for more than 90days and has a Life Cycle Status set to Retired and has an Operational Status of Ceased?

We have over 400,00 CI's that are retired, personally I'd like to have the data archived and then removed (>90 days) but would like to offer a compromise:)

Does anyone have any ideas?

Regards

David

Re: Hiding Retired/Ceased CI's

Michael Ritchie — Sat, 30 May 2015 18:18:28 GMT

A Few ideas:

1. You could use the Archive application to move these out of the cmdb_ci tables and into an archive table that you can still refer to. This application can be enabled via plugins.

2. You could create a query business rule that filters out these CIs so your users don't see them. You could even make it so only users with a certain role see the retired CIs while everyone else does not.

Re: Hiding Retired/Ceased CI's

david-atherall — Sun, 31 May 2015 08:41:10 GMT

Hi Michael,

Thanks for this, is sounds as if this is exactly what I'm looking for:)

Regards

David

Re: Hiding Retired/Ceased CI's

sherard — Fri, 16 Sep 2016 17:19:42 GMT

Does the permissions option also work in the dependency map view? We don't want users seeing the retired CIs in the maps either. There are currently no filters that support the CI status field. Or am I missing something?

Re: Hiding Retired/Ceased CI's

Michael Ritchie — Fri, 16 Sep 2016 17:24:20 GMT

Using a query business rule should work there as well though I have not tested it.

Re: Hiding Retired/Ceased CI's

Sahil — Mon, 31 Aug 2020 19:46:38 GMT

Can you please explain how to create this query business rule ? I am also trying to hide CI's when they non operation or retried from map view and form view.