question How to remove Support Options from Virtual Agent chat windoe? in ITSM forum

How to remove Support Options from Virtual Agent chat windoe?

Vijayr119 — Mon, 31 Jan 2022 08:18:01 GMT

How to remove Support Options from Virtual Agent chat windoew?

Re: How to remove Support Options from Virtual Agent chat windoe?

Mark Roethof — Mon, 31 Jan 2022 08:23:10 GMT

Hi there,

Navigate to:
Conversational Interfaces > Branding and Chat Menu, and select the Branding record you are using.

On the Branding record opened, scroll to the Related List "Menu Items", and deactivate the menu items concerned.

Do be aware: even if you don't have any Menu Items, still the vertical three dots will be shown on the Virtual Agent client. You can't change this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Re: How to remove Support Options from Virtual Agent chat windoe?

Vijayr119 — Mon, 31 Jan 2022 09:28:38 GMT

Thank you..

Re: How to remove Support Options from Virtual Agent chat windoe?

Wardma — Wed, 06 Dec 2023 19:16:20 GMT

Hey Mark, do you happen to know if its possible to hide a menu item in the Support Options if the Virtual Agent is being used on a mobile device without affecting the Virtual Agent web client?