question How do you get the tree picker to display for kb_category with Knowledge V3 in ITSM forum

How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20 — Thu, 26 May 2016 20:43:04 GMT

We are just starting the migration from Knowledge V2 to V3, developing our knowledge in Helsinki. I seem to remember that when you create a knowledge article, assign the knowledgebase and then assign the category, there was a tree picker for the category field. The dictionary attribute for kb_category has field_decorations=kb_category_reference_lookup. I'm still seeing the traditional method of displaying categories

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Chuck Tomasi — Thu, 26 May 2016 20:50:13 GMT

Hi Jerry,

It's SUPPOSED to be adding the attribute tree_picker=true, but clearly that doesn't seem to be working. It smells like a bug IMHO. Have you checked on HI?

Re: How do you get the tree picker to display for kb_category with Knowledge V3

toddcrane — Mon, 06 Jun 2016 20:05:07 GMT

I opened a ticket in HI last week. Haven't heard anything yet.

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20 — Mon, 06 Jun 2016 20:09:11 GMT

Yeah, I opened a Hi ticket as well

Re: How do you get the tree picker to display for kb_category with Knowledge V3

toddcrane — Mon, 06 Jun 2016 20:11:33 GMT

cool once I get update I will post it on this thread. One of us will get an answer soon I hope.

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20 — Tue, 07 Jun 2016 01:37:52 GMT

I received an answer back from SN: this is a known error documented as Product defect in PRB658812. Development is still working on fixing this
issue and therefore I will mark this incident as Pending Problem. I will assign it to a problem manager who can update us on this PRB. It is targeted to be fixed in Helsinki Patch 2.

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Bhadley — Wed, 29 Jun 2016 16:36:36 GMT

Not sure if this is the same as others but for myself it appears that I was missing the UI Macro "kb_category_reference_lookup" all together which was preventing the new category tree picker from showing up. I was sent the attached xml to add it back in, as soon as I did it was working fine

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Tom Alday — Wed, 29 Jun 2016 16:52:47 GMT

In the dictionary entry for kb_category under Reference Specifications you need it set to Advanced with this qualifier:

javascript: new global.KnowledgeRefQualifiers().getRefQualCategoryIdsForKB(current.kb_knowledge_base);

Re: How do you get the tree picker to display for kb_category with Knowledge V3

toddcrane — Wed, 29 Jun 2016 17:07:35 GMT

This worked for me as well

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20 — Wed, 29 Jun 2016 18:22:27 GMT

I have that exact statement in the reference qual field, this does not work for me. I opened a ticket with SN about a month ago, this has been identified as a problem and will be fixed in Helsinki patch 2, PRB658812

Re: How do you get the tree picker to display for kb_category with Knowledge V3

bianca_vaccarin — Thu, 01 Sep 2016 18:51:31 GMT

There is a Known Error created for PRB658812. You can subscribe to KMv3-style category picker not available on knowledge base article form (KB0596195) for updates.

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20 — Thu, 01 Sep 2016 20:13:02 GMT

Helsinki Patch 2 fixed the problem for us

Re: How do you get the tree picker to display for kb_category with Knowledge V3

Chuck Tomasi — Tue, 06 Sep 2016 11:13:47 GMT

Hi Jerry,

Thanks for the update. Can you mark your answer as correct so other scan find it quicker and it gets removed from the unanswered list? Thanks.