question Re: Source Request UI Action in Procurement in ITSM forum

Source Request UI Action in Procurement

Rajarshi1 — Fri, 11 May 2018 06:37:35 GMT

I installed the "Procurement" plugin in our ServiceNow instance and was trying to understand the overall flow. I came across two UI action named "Source Request" which are of same name and the conditions provided for both the cases are same. Can anyone please help why two UI actions are there OOTB with same name? Also what is the condition for the "sourceable" field to become true?

Any leads would be of great help.

Thanks!

Re: Source Request UI Action in Procurement

rammohanraomadd — Fri, 11 May 2018 08:56:27 GMT

Hi,

There is a difference in the condition:

For Onclick "openPopUp()" : current.parent.sys_class_name == "sc_request" && !current.parent.sourced && !current.isNewRecord() && (gs.getSession().getProperty('user_agent_browser') == 'ie' && gs.getSession().getProperty('user_agent_version') < 10)

For onclick "openSourceRequestPage()" : current.parent.sys_class_name == "sc_request" && !current.parent.sourced && !current.isNewRecord() && !(gs.getSession().getProperty('user_agent_browser') == 'ie' && gs.getSession().getProperty('user_agent_version') < 10)//! has been given in the condition

Condition for sourceable field to be true is when the catalog item related to the current request contains model then the "Sourceable" field be checked. Please find the below BR for reference:

Can request be sourced

Please let me know for any queries.

Regards,

Ram M

Re: Source Request UI Action in Procurement

Rajarshi1 — Fri, 11 May 2018 09:16:44 GMT

Hi Ram,

Thanks for the input.

Now I understood based on what conditions sourceable field is getting checked.

But it will of great help if you kindly elaborate the difference between the conditions of the ui action mentioned above.

Thanks!

Re: Source Request UI Action in Procurement

rammohanraomadd — Fri, 11 May 2018 09:39:57 GMT

Hi Rajarshi,

Please find the below statements:

For openPopUp() below conditions to be matched

1. Parent Field to be updated with Request (sc_request)
2. Sourced Field on Request Table should be false
3. It should not be a new record
4. Browser is IE
5. Browser Version should be below IE10

For openSourceRequestPage() below conditions to be matched

1. Parent Field to be updated with Request (sc_request)
2. Sourced Field on Request Table should be false
3. It should not be a new record
4&5. Browser should be other than IE or if the browser is IE then the IE Version should be above IE9

Hope this helps.

Regards,

Ram M

Re: Source Request UI Action in Procurement

Rajarshi1 — Fri, 11 May 2018 09:58:39 GMT

Hi Ram,

It is indeed of great help.

Can you also help me to understand the difference between $source_request and source_request.

Thanks!

Re: Source Request UI Action in Procurement

rammohanraomadd — Fri, 11 May 2018 10:25:00 GMT

Hi,

Seems functionality wise similar to submit "Transfer Order" or "Purchase Order" for the task. But only the UI Part was differ for those.

Regards,

Ram M