question Post button not available on journal_input field. in ITSM forum

Post button not available on journal_input field.

Radha K — Thu, 19 Jul 2018 17:09:54 GMT

We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?

Re: Post button not available on journal_input field.

Allen Andreas — Thu, 19 Jul 2018 17:20:33 GMT

It could be a permission issue. Please look at creating a write ACL on this table for the .comments

Re: Post button not available on journal_input field.

Radha K — Thu, 19 Jul 2018 17:23:42 GMT

Hi Allen,

The users can still post something into this field. It's just that they cannot use the Post option. Again, this is available on incident form comments field, just cannot see it on catalog task.

Re: Post button not available on journal_input field.

brianlan25 — Thu, 19 Jul 2018 17:25:25 GMT

I had created a third filed in my system and noticed that the post button did not work for it until I added it to the activity filter. Make sure you Additional Comments is listed in the activity filter.

Re: Post button not available on journal_input field.

Allen Andreas — Thu, 19 Jul 2018 17:28:57 GMT

Without seeing the rest of the form, I'm unsure here. I've seen the post button disappear when I added some other features to my form that weren't necessarily support. Have you done any other customization?

And the users can still "post" something there by typing and then saving? Is that how it's posting still?

Re: Post button not available on journal_input field.

Radha K — Thu, 19 Jul 2018 18:01:41 GMT

Hi Allen,

Maybe the below images might help. See the difference between catalog task and incident forms. On incident form a general IT user can write something on additional comments or work notes and save it by using the 'Post' button available under the work notes field.(though it is present under work notes, the same button is used for posting something to additional comments as well)

The same is not happening on the catalog task form. An ITIL user can post something to work notes using the Post button below the field. When the user write something on additional comments, the only way it gets saved is by saving the form or clicking the UI action 'Update' available on the form. Hope this helps to understand the issue.

Re: Post button not available on journal_input field.

Radha K — Thu, 19 Jul 2018 18:03:40 GMT

I tried the same and added the Additional Comments to Activity filter. But it did not help and I should still save the addl. comments using the 'Update' button or saving the form.

Re: Post button not available on journal_input field.

brianlan25 — Thu, 19 Jul 2018 18:07:51 GMT

Can you try looking at the form layout and make sure that work notes is right below additional comments. There appears to be something in between them. Looking at it in form designer may be easier.

Re: Post button not available on journal_input field.

Radha K — Thu, 19 Jul 2018 19:10:26 GMT

Hi,

I looked at the form layout and it has RITM Comments & Work Notes too. But I could find these on form or list view too.

When I try to record something on addl. comments, they're not recorded on the activity filter like you see in below image. I modified the description, work notes and they are recorded in the activity filter.

Re: Post button not available on journal_input field.

brianlan25 — Thu, 19 Jul 2018 19:17:03 GMT

I would remove the requested item.comments. It looks like you have the requested item comment and the task comments on the same form. It may be displaying the wrong one so it will not show properly in the comments and the post will not work as the post is for the task fields.