question Re: SSL Certificate Management Within Service Now in ITSM forum

SSL Certificate Management Within Service Now

daklow — Mon, 16 Nov 2015 16:29:40 GMT

Hi guys quick question hoping someone can help me with.

Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.

If so is there any pitfalls I should be aware off?

Thanks

Re: SSL Certificate Management Within Service Now

Community Alums — Mon, 16 Nov 2015 17:08:52 GMT

There is not a dedicated module. There are a couple ways you could manage this depending on your goals:

If you are just looking to manage where certs are applied, you could manage them as CIs and set up relationships. This allows you to view them in a Business Service Map.
If you also want to track costs and expirations on your certs, you can use contract management (I usually recommend Subscription contract for certs). You could then associate the CIs to which you have the cert applied to the contract.

Re: SSL Certificate Management Within Service Now

daklow — Tue, 17 Nov 2015 07:51:55 GMT

Thank you this has been extremely helpful

Re: SSL Certificate Management Within Service Now

chuckroy — Fri, 16 Sep 2016 18:44:58 GMT

Ben,

In your answer, you indicated "You could then associate the CIs to which you have the cert applied to the contract."

I see how to associate the Cert to an Asset, but not how to link it to a CI.

In our case, we have all of the physical servers as assets and, if appropriate, as CIs. However, our virtual servers are only set up as CIs since they only exist as a configuration.

Could you please explain how you link the SSL Certificate subscription to a CI?

Thanks.

Re: SSL Certificate Management Within Service Now

chuckroy — Fri, 16 Sep 2016 19:10:00 GMT

Never mind.... I just found that the "Contracts Used By" is for CI's

Thanks

Re: SSL Certificate Management Within Service Now

SudhirOjha — Sun, 14 Oct 2018 00:13:57 GMT

did you able to solve this ?

I have similar requirement to manage the certificates for different environments

Re: SSL Certificate Management Within Service Now

Cyrus2 — Tue, 21 May 2019 16:08:09 GMT

@bsweetser - Although this post is dated, I would like to inquire if your recommendation to manage certificates as CIs and set up relationships is still valid. I am currently exploring a method to track SSL certificate expiration dates, leveraging the contract module or OOTB functionality in ServiceNow (London). Thank you for your input!

Re: SSL Certificate Management Within Service Now

Community Alums — Tue, 21 May 2019 17:16:43 GMT

Hi Cyrus,

I'm not aware of anything new that has been developed around managing the certificates. As far as I know, my recommendations above are still the best way to manage them.

Ben

Re: SSL Certificate Management Within Service Now

Paul Glenn — Wed, 22 May 2019 14:20:39 GMT

I agree with Cyrus, it would be nice to get a recommendation if possible. We are in the middle of a 4-day SACM meeting to get our house in order to set up our CMDB next month. This topic generated more discussion than any other topic around CMDB.

Re: SSL Certificate Management Within Service Now

hondaxxx — Sat, 25 Jan 2020 01:42:02 GMT

ServiceNow has a solution for this with Orlando

For more details please check this

https://community.servicenow.com/community?id=community_blog&sys_id=9733b4481b0acc10a59033f2cd4bcb05