question ServiceNow Shortcut Icon on Desktops in ITSM forum

ServiceNow Shortcut Icon on Desktops

Pak — Tue, 13 Apr 2021 14:40:08 GMT

Has anyone pushed servicenow shortcut icons to people's desktops? My teammate was able to push a shortcut icon to desktop with url link to our servicenow, but it defaulted to the web browser icon image. How do we get it to default to a ServiceNow image icon instead?

Re: ServiceNow Shortcut Icon on Desktops

vikas shukla — Tue, 13 Apr 2021 14:54:54 GMT

Hi,

steps:

1.just open your Servicenow Home screen in chrome.

2.click on 3 dots which is showing on right upper side.

3.click on More tool option

4. after that click on create shortcut

5. it can create the shortcut in your Computer desktop.

Please mark helpful.

Thanks,

Vikas

Re: ServiceNow Shortcut Icon on Desktops

Pak — Wed, 14 Apr 2021 14:12:57 GMT

Hi Vikas,

How do you push this shortcut icon to everyone within the company?

Re: ServiceNow Shortcut Icon on Desktops

djohnson1 — Wed, 14 Apr 2021 15:13:50 GMT

Pak,

Deploying a shortcut to a user's Desktops can be accomplished via 2 GPO's.

GPO 1: Copy Icon File to Local Computer

Create startup.cmd file and save to Domain Controller; see below for startup.cmd file contents.
Create a new Group Policy Object | Startup Script
Edit the GPO, expand Computer Configuration / Policies / Windows Settings / Scripts / Startup.
Click Add and link to startup.cmd file
Click OK and close

GPO 2: Create Desktop Shortcut

Create a new Group Policy Object | Deploy Shortcut
Edit the GPO, expand Computer Configuration / Preferences / Windows Settings / Shortcuts.
Right-click on Shortcuts and select New -> Shortcut.
Select Action = Update.
Target URL is your instance URL
Icon Filepath on local computer from 1st GPO
Click OK and close

Startup.cmd

@echo off

REM ****************************************
REM Copy Shortcut Image
xcopy \\FILESHARE LOCATION\*.* c:\windows\system32\[COMPANY ABBR]_pics /y /d /c /s /e /q /i

Thanks,

Derrick Johnson