question How to delay a survey-trigger in ITSM forum

How to delay a survey-trigger

Marcus Raneb_c1 — Mon, 26 Nov 2018 15:30:54 GMT

So i am trying to delay a survey for 5 days going out. In dev i'm setting it up to delay 10 min. It's not working. When i am adding

Closed - relative - on or before - 10 - min - ago

It stops working (it works with out, and it is sending the survey at once) . So what is the best way to have a delay on this survey?

Re: How to delay a survey-trigger

Alberto Consonn — Mon, 26 Nov 2018 15:33:53 GMT

Hi Marcus,

You can use Scheduled Job.

Call the event in Scheduled Job. After 5 days this event will fire the Survey notification.

Let me know if this will work.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

Re: How to delay a survey-trigger

Marcus Raneb_c1 — Mon, 26 Nov 2018 15:37:07 GMT

I will try that. But do you know why my set up doesn't work? How do you use "relative?"

Re: How to delay a survey-trigger

Alberto Consonn — Mon, 26 Nov 2018 15:47:40 GMT

Based on your screenshot, it seems you didn't define any Relative field in your configuration, you should specify that. Also, are you sure of the Repeat Interval set to 5 minutes?

Please do a check of these things.

Feel free to see the example here as well:

Configure a trigger condition for a survey

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

Re: How to delay a survey-trigger

Alberto Consonn — Wed, 28 Nov 2018 07:53:13 GMT

Hi,

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

Re: How to delay a survey-trigger

Marcus Raneb_c1 — Wed, 28 Nov 2018 08:14:35 GMT

Hi Alberto,

We tried different things yesterday. So the reason MY set up diden't work was because it only triggers once. I had a set up with "Closed - relative - on or before - 10 - min - ago", and when it runs it just checks if the request is more then 10 min ago at it isn't, so the survey does not trigger, and it never does. IT only checks the condition when the state is changed.

Had nothing to do with the Related Fields if i understand the "Relative" correctly?

So yes the way to go as we see it is to use schedule jobb. So the question now is how to set up the schedule job.

But thanks for the help!

Re: How to delay a survey-trigger

Mary T — Wed, 19 Dec 2018 22:11:00 GMT

I am running across the same situation. Did you ever find out what the schedule job needs to be based off of?