question Re: How can I know in what Data-center is located my instance? in ITSM forum

How can I know in what Data-center is located my instance?

davidsizu — Mon, 13 Oct 2014 06:02:07 GMT

I'm aware of the different locations of Servicenow Datacenters (Datacenter locations of Servicenow).

It's possible to know in what ServiceNow Datacenter is located my instance?

Thanks,

David

Re: How can I know in what Data-center is located my instance?

Jim Coyne — Mon, 13 Oct 2014 06:20:55 GMT

Type stats.do in the navigation filter and you'll see the data center code on the 2nd line:

It's the IATA location identifier, or commonly known as the airport code for the city.

Re: How can I know in what Data-center is located my instance?

Jamie_douglas — Mon, 13 Oct 2014 06:24:18 GMT

Hey,

I think you can tell which data center your instance is on by taking a looked at the "connected to cluster node:" setting in stats.do..

Instructions:

1. Add /stats.do to your instance URL..

2. once the page loads the second option down is "connected to cluster node:"

3. you should see something like.,.. app38035.sjc5.service-now.com:....

4. look at the sjc5 part of the string..

This example I gave above is of a demo instance so I think sjc is the Internationale abbreviation for San Jose.. My instance is in australia and the sjc5 part of the node says BNE1 - BNE is the Internationale abbreviation for Brisbane which is in fact where my instance is located..

Hope this helps you identify the instance location..

Please mark this answer as answered/correct if you find this helpful.

Thanks.

Re: How can I know in what Data-center is located my instance?

davidsizu — Mon, 13 Oct 2014 06:37:22 GMT

Thanks a lot Jim!

Re: How can I know in what Data-center is located my instance?

davidsizu — Mon, 13 Oct 2014 06:37:53 GMT

Thank you Jaime!

Re: How can I know in what Data-center is located my instance?

vipin-servicest — Wed, 10 Apr 2019 14:15:52 GMT

This may not help with ServiceNow spinning across Data Centers across the world.

For e.g.if i goto stats.do and look for an instance i get

app128157.ytz3.service-now.com:mycompanydemo4002

Now what is ytz3.

If these instances are via Hi.servicenow.com one of the way could be as follows.

Go to Native Hi \ Classic Hi Portal
Click on My IP Information - Link
Select the instance

here it seems the Data Center is in Brampton which is a city in Canada.

Re: How can I know in what Data-center is located my instance?

Community Alums — Sat, 05 Jun 2021 06:51:14 GMT

Hello,

ytz is IATA code for Billy Bishop Toronto City Airport. Brampton is a suburban city in the Greater Toronto Area. Thus checking through stats.do works perfectly.