question Re: Flow Designer Error: Value of field record is not a GlideRecord in ITSM forum

Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 08:48:08 GMT

Hello,

I'm currently configuring a Flow Designer for onboardning new employees, and the purpose of this Flow is to look up groups which are standard groups for a specific role on sys_user_group. The Flow shall then put the new employee (user) into each groups that are, for example, tag'ed with 'Main role'.

However, in action 'For Each Item XXXX' I get the error ''Value of field record is not a GlideRecord''. Here's the context;

Operation(1a2a4aa5db3470107438de0cd3961988.ae2a4aa5db3470107438de0cd39619b5.9d7227a473210300e4fd234ffff6a72e) failed with error: com.snc.process_flow.exception.OpException: Value of field record is not a GlideRecord
at com.snc.process_flow.operation.FieldValue.getGlideRecord(FieldValue.java:145)
at com.snc.process_flow.operation.CRUDOperation.getInputValidGlideRecord(CRUDOperation.java:52)
at com.snc.process_flow.operation.RecordUpdateOperation.run(RecordUpdateOperation.java:23)
at com.snc.process_flow.engine.Operation.execute(Operation.java:165)
at com.snc.process_flow.engine.ProcessEngine.executeOps(ProcessEngine.java:498)
at com.snc.process_flow.engine.ProcessEngine.run(ProcessEngine.java:414)
at com.snc.process_flow.engine.ProcessEngine.callBlock(ProcessEngine.java:213)
at com.snc.process_flow.engine.CallBlockOperation.callBlock(CallBlockOperation.java:79)
at com.snc.process_flow.engine.CallBlockOperation.run(CallBlockOperation.java:60)
at com.snc.process_flow.engine.Operation.execute(Operation.java:165)
at com.snc.process_flow.engine.ProcessEngine.executeOps(ProcessEngine.java:498)
at com.snc.process_flow.engine.ProcessEngine.run(ProcessEngine.java:414)
at com.snc.process_flow.engine.ProcessAutomation.run(ProcessAutomation.java:66)
at com.snc.process_flow.engine.GlideProcessAutomation.runSync(GlideProcessAutomation.java:158)
at com.snc.process_flow.engine.GlideProcessAutomation.runWithDomain(GlideProcessAutomation.java:261)
at com.snc.process_flow.engine.GlideProcessAutomation.lambda$runAsUserSync$1(GlideProcessAutomation.java:239)
at com.snc.process_flow.engine.PFSessionClone.run(PFSessionClone.java:58)
at com.snc.process_flow.engine.GlidePFSession.runPlanAsUserSession(GlidePFSession.java:42)
at com.snc.process_flow.engine.GlideProcessAutomation.runAsUserSync(GlideProcessAutomation.java:237)
at com.snc.process_flow.engine.GlideProcessAutomation.messageFlow(GlideProcessAutomation.java:292)
at com.snc.process_flow.engine.GlideProcessAutomation._start(GlideProcessAutomation.java:456)
at com.snc.process_flow.engine.GlideProcessAutomation.access$500(GlideProcessAutomation.java:106)
at com.snc.process_flow.engine.GlideProcessAutomation$StartBuilder.start(GlideProcessAutomation.java:1122)
at com.glide.flow_trigger.engine.TestButtonTriggerRunner.run(TestButtonTriggerRunner.java:220)
at com.glide.flow_trigger.engine.TestButtonTriggerRunner.test(TestButtonTriggerRunner.java:224)
at com.glide.flow.providers.FlowGlideProvider.testFlow(FlowGlideProvider.java:1161)
at com.glide.flow_design.rest.FlowService.testRunFlow(FlowService.java:601)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:44)
at com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:287)
at com.glide.processors.AProcessor.runProcessor(AProcessor.java:596)
at com.glide.processors.AProcessor.processTransaction(AProcessor.java:266)
at com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:181)
at com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:169)
at com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:44)
at com.glide.sys.Transaction.run(Transaction.java:2275)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Any idea of what it is?

Best regards,
Adrian H.

Re: Flow Designer Error: Value of field record is not a GlideRecord

Ravi Peddineni — Thu, 17 Jun 2021 09:04:22 GMT

@Adrian H

Could you post the screenshot of the flow to investigate more on this?

Re: Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 09:09:37 GMT

Sure, and thank you for taking a look! Let me know if you want me to expand the actions.

Re: Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 09:17:01 GMT

@Ravindranath Just to mention it, this Flow is a part of a bigger Workflow. The only purpose of this Flow is to add user to Azure AD group.

We have several 'main roles', and each main role has a certain standard groups assignet to them. So in this Flow we want to get user (new employee) and look up records where Kundebehandler = True (which fetch all groups that are standards for this role).

In my For Each Item in 3-> Group Records it finds all of the groups. However, it fails to do the loop and Add User To Group. See this;

Re: Flow Designer Error: Value of field record is not a GlideRecord

Ravi Peddineni — Thu, 17 Jun 2021 09:25:42 GMT

@Adrian H

The error is in the Add Worknote step of the For each loop. Could you please expand the Add Worknote step's screenshot. Please include data pills in the right too.

Re: Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 09:27:16 GMT

Re: Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 09:27:37 GMT

@Ravindranath Let me know if you need more 🙂

Re: Flow Designer Error: Value of field record is not a GlideRecord

AdrianHolm — Thu, 17 Jun 2021 09:29:20 GMT

@Ravindranath Oh lord, I now see where the error is. How embarrassing.

Re: Flow Designer Error: Value of field record is not a GlideRecord

Ravi Peddineni — Thu, 17 Jun 2021 09:31:04 GMT

@Adrian H

As you can see you did not select any task in the task field of Add Worknotes action. So the system is searching of that and it is not able to find the record you want to update worknote on.

Solution to this is to either remove the Add Worknote action from the flow or select the correct task in the task field.

Re: Flow Designer Error: Value of field record is not a GlideRecord

Ankur Bawiskar — Thu, 17 Jun 2021 09:35:59 GMT

Hi,

you did not add the task record in the data pill here

Regards
Ankur