question Re: Color Coding On Incident form in ITSM forum

Color Coding On Incident form

SNOW ADMIN — Wed, 15 Mar 2017 12:38:21 GMT

Hi Guys,

Can anyone let me know how to do color coding on Incident form.Suppose one escalate button is there on Incident form header if an ITIL user wantso escalate the Incident can click on Escalate button.Once the user clicks on Escalate button then the Incident is escalated and Incident Number becomes bold and red color.And all the text field on list view are red color.

Please anyone help me out of this.How to achieve this task.

Re: Color Coding On Incident form

Chuck Tomasi — Wed, 15 Mar 2017 12:53:45 GMT

Hi Gourav,

This may help. It's a bit old, but may still work.

http://wiki.servicenow.com/index.php?title=Change_Form_Color_on_State_Change#gsc.tab=0

Re: Color Coding On Incident form

sergiu_panaite — Wed, 15 Mar 2017 12:54:15 GMT

It can be done using javascript on field styles:

http://wiki.servicenow.com/index.php?title=Defining_Field_Styles#gsc.tab=0

Re: Color Coding On Incident form

Chuck Tomasi — Wed, 15 Mar 2017 12:57:17 GMT

Thanks Sergiu - FYI Gourav, field styles affect the list layout only. I understood this to be a request on the form, but I could have misinterpreted.

Re: Color Coding On Incident form

Harish KM — Wed, 15 Mar 2017 13:02:04 GMT

This also should be helpful

Custom Field Styles — ServiceNow Elite

Re: Color Coding On Incident form

Chuck Tomasi — Wed, 15 Mar 2017 13:04:06 GMT

FYI - Keep in mind that anything involving client script DOM manipulation (document.getElementById, or gel calls) is considered bad practice and increases your risk of upgrade issues.

Re: Color Coding On Incident form

SNOW ADMIN — Wed, 15 Mar 2017 13:04:55 GMT

Thanks a lot

Re: Color Coding On Incident form

Chuck Tomasi — Wed, 15 Mar 2017 13:08:10 GMT

You are welcome. Let us know if one of us answered your question.

Re: Color Coding On Incident form

SNOW ADMIN — Wed, 15 Mar 2017 13:43:18 GMT

I have done with the color coding.But I have one more concern that how to make the Incident Number bold in list view as well as in form once the Incident is escalated?

Re: Color Coding On Incident form

Chuck Tomasi — Wed, 15 Mar 2017 13:48:44 GMT

Hi Gourav,

My recommendation is don't get crazy with the font styling. First, to do bold requires unsupported methods which can cause you issues with upgrades (mentioned earlier.) Second, it can be a bit of a mess when users look at it. Keep consistency in mind.

What you can do quite easily for the list is use a field style and make the background color (or dot in the modern cell styling) red, orange, yellow, etc. depending on the value of the escalation field. That's more eye catching and supported.