question Re: what is the difference b/w priority and severity? in ITSM forum

what is the difference b/w priority and severity?

rajaa — Tue, 14 Mar 2017 03:14:15 GMT

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Re: what is the difference b/w priority and severity?

darius_koohmare — Tue, 14 Mar 2017 03:35:11 GMT

There are a number of good articles on this subject, such as What is the difference between Severity and Priority?

However the key thing to realize in the ITSM perspective is that Priority is generally a function of Impact & Urgency. Some consider Severity & Impact to have alot of commonality.

Here is a common Impact Urgency Matrix's out there:

The reasoning in many cases is to allow a end user to select urgency, and perhaps impact, but never priority directly. The reason is that allowing direct priority entry will always inflate the intended numbers (e.g. to end user, they see a p3 as a p2, a p4 as a p3, etc.)

Re: what is the difference b/w priority and severity?

hvrdhn88 — Tue, 14 Mar 2017 03:36:33 GMT

Hi Rajasekhar,

Both Severity and Priority are attributes of a defect and should be provided in the bug report. This information is used to determine how quickly a bug should be fixed.

Please check the link below.

Severity and Priority - What is the Difference? | Software Testing

What is the difference between Severity and Priority?

Thanks,

Harshvardhan