question Re: How to close multiple tasks at once in ITSM forum

How to close multiple tasks at once

paulsheraton — Mon, 13 Mar 2017 16:49:17 GMT

Hello

So I need to be able to close multiple tasks at once however before I close them they need to be assinged to my self.

At the moment I am having to close them one by one and it is very slow to do this.

How can I do this?

Cheers

Paul S

Re: How to close multiple tasks at once

Alikutty A — Mon, 13 Mar 2017 16:51:43 GMT

Do you have access to edit on the list view? If yes you can select multiple records in the Assigned to column on the list view using Shift key and press enter key to select your name and update.

http://wiki.servicenow.com/index.php?title=Editing_Lists#Using_the_List_Editor

You can perform the Update Selected option

Please see here Editing Lists - ServiceNow Wiki

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

Re: How to close multiple tasks at once

harishdasari — Mon, 13 Mar 2017 16:54:39 GMT

Hi Paul,

In List Edit you can close all the tasks in a single time

Thanks

Re: How to close multiple tasks at once

amlanpal — Mon, 13 Mar 2017 16:56:59 GMT

Hi Paul,

You may use the List Editor functionality in such cases. If you can have the access, you can update multiple records on a single go by using this. You might want to have a look at this link, Use the list editor , to know how to use this facility.

I hope this helps.Please mark correct/helpful based on impact