question Re: UI Policy on variable Conditions not saving for Catalog Item in ITSM forum

UI Policy on variable Conditions not saving for Catalog Item

mattmm — Thu, 03 Jan 2019 05:17:23 GMT

I am creating a UI Policy to show or hide variables in my portal catalog item dependent on what is chosen in a select box variable.

When choosing the conditions "<variable name>" is "<actual variable name chosen>"

I save this to then setup my Catalog UI Policy Actions to show or hide the field , the condition then defaults back to " --none-- " (see second screenshot) as the variable name (i.e. "<variable name>" is --none-- ). Consequently my UI policy works as if it is --none-- and not what I chose before saving. Anytime I change, it defaults back to --none-- after saving.

NOTE: I've tried this with both "include None" and "Mandatroy" ticked and unticked with the same result. I also tried this with a multiple choice variable and same result. It works with a "Yes /No" variable though.

What am I doing wrong, or is this a bug?

Screenshots below-

Catalog Item Variable-

Catalog UI Policy-

UI Policy Action-

Re: UI Policy on variable Conditions not saving for Catalog Item

Omkar Mone — Thu, 03 Jan 2019 05:22:47 GMT

If i get this correct , you are saying that you get none even if you select different choice? I mean when the record is saved you get still none there? or it get's reset to none for new record?

Re: UI Policy on variable Conditions not saving for Catalog Item

mattmm — Thu, 03 Jan 2019 05:23:47 GMT

Yes, so that second scren shot, if I change that field to my variable name, and save it, the field defaults back to --none-- (as circled in blue) after saving.

Re: UI Policy on variable Conditions not saving for Catalog Item

Omkar Mone — Thu, 03 Jan 2019 05:30:50 GMT

I suggest if this is the case , Go with writing a client script just for a workaround. I don't really know why this must be happening because this is strange behavior.

Regards.

Omkar Mone.

www.dxsherpa.com

Re: UI Policy on variable Conditions not saving for Catalog Item

mattmm — Thu, 03 Jan 2019 05:34:07 GMT

thanks, Yeah seems buggy!

Re: UI Policy on variable Conditions not saving for Catalog Item

mattmm — Thu, 03 Jan 2019 22:10:36 GMT

I've resolved this with help. I had a blank space at the end of my variable choice values! Removed the space and all is working as it should!

Re: UI Policy on variable Conditions not saving for Catalog Item

wowb8333 — Tue, 01 Oct 2024 14:45:41 GMT

For anyone experiencing the same issue, use 'contains' instead of 'is'.