question Re: How to stop flow designer from business rule in ITSM forum

How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 05:28:25 GMT

Hi,

I want to stop flow designer from the Business rule. We have a requirement to copy the state of SCTASK on the RITM. In some catalog items there are more than 1 SCTASKs. I write the below business rule on after , state changes to closed incomplete or state changes to closed skipped

var gr = new GlideRecord('sc_req_item');
gr.get(current.request_item);
//gr.addQuery('sys_id', current.parent);
gr.state = current.state;
gr.stage = 'Request Cancelled';
//gr.setWorkflow(false);
gr.update();

But because of OOTB br(cancel flow on request cancelled) all the sctasks are changing to closed Incomplete.

Please help in this.

Many thanks!!

Saloni

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 05:37:52 GMT

Hi,

why not update the flow condition?

is flow not stopping from triggering when you use setWorkflow(false)

Regards
Ankur

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 05:39:58 GMT

Hi,

you can use this script to cancel the flow which started

var flow = new GlideRecord("sys_flow_context");
flow.addQuery('name', 'Your Flow Name');
flow.addQuery('source_record', current.getUniqueValue());
flow.query();

if (flow.next()) {

	//get your flow's context
	var gpa = new sn_ph.GlideProcessAutomation(flow.getValue('sys_id'));

	//if the flow isn't terminated (see UI Action condition)
	if (!gpa.isTerminated()) {
		//cancel the flow and provide the reason
		gpa.cancel('Cancelling this flow');
	}
}

Regards
Ankur

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 05:45:10 GMT

No @Ankur Bawiskar setWorkflow(false) is not working.

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 05:45:55 GMT

Thank you but this is for specific flow. I want for all flow designer.

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 06:36:52 GMT

Hi,

what do you mean by all flow?

your OOB or defined flows will run based on flow trigger condition

when RITM is updated not all flows in instance will run right

Regards
Ankur

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 06:55:34 GMT

When STASK is incomplete and skipped RITM state will skipped or incomplete. But in my case all if there are 2 sctasks created one after one, if im changing sctsk state to closed complete and other as closed incomplete then the previous sctask is also changed to closed incomplete

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 07:07:01 GMT

the update is triggering this OOTB br(cancel flow on request cancelled)

Then setWorkflow(false) should stop this BR from executing with RITM gets updated

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 07:16:40 GMT

setWorkflow(false) is not working. I am not sure what to do.

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 07:26:53 GMT

Hi,

setWorkflow(false) should stop the BRs from executing

Regards
Ankur

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 07:30:42 GMT

@Ankur Bawiskar I guess we need to go each flow designer and change the condition as when sctask is closed incomplete update the req as closed incomplete.

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 07:35:02 GMT

@Saloni

You can either update the flow trigger condition

Let the flow trigger the context; you cancel it with the script I shared above.

Regards
Ankur

Re: How to stop flow designer from business rule

Community Alums — Tue, 06 Jul 2021 07:48:06 GMT

Yes @Ankur Bawiskar I will try that script

Re: How to stop flow designer from business rule

Ankur Bawiskar — Tue, 06 Jul 2021 07:59:39 GMT

@Saloni

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Re: How to stop flow designer from business rule

sath — Tue, 10 Jan 2023 16:47:35 GMT

Hi Ankur,

I have similar kind of requirement. Need to create business rule to close RITM and REQ when the first task in RITM is closed rejected. Please assist.

Re: How to stop flow designer from business rule

Rama Krishna G — Mon, 13 Feb 2023 17:31:25 GMT

Hi Ankur Bawiskar,

Do we have any method to stop flow execution via the GlideRecord update?