question How do you set a business rule to not run for users with a specified role? in ITSM forum

How do you set a business rule to not run for users with a specified role?

Bill11 — Thu, 16 Aug 2018 20:23:25 GMT

I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.

Re: How do you set a business rule to not run for users with a specified role?

SanjivMeher — Thu, 16 Aug 2018 20:30:57 GMT

You can add a condition in the business rule

gs.getUser().getRole('myrole')!='true'

Re: How do you set a business rule to not run for users with a specified role?

Sujata Vishwak1 — Fri, 17 Aug 2018 12:37:28 GMT

Hi,

You can add condition in your business rule as below:

Please note: not(!) symbol will always be used at start of function for business rules condition then only it will work.

!gs.hasRole('role_name')

Thanks,

Sujata Vishwakarma

Please mark if you find this helpful.

Re: How do you set a business rule to not run for users with a specified role?

Bill11 — Fri, 17 Aug 2018 13:13:54 GMT

Forgive me scripting is something I am starting to learn, The statement basically means this rule does not apply to the admin role? Is that correct?

Re: How do you set a business rule to not run for users with a specified role?

Bill11 — Fri, 17 Aug 2018 13:16:51 GMT

Change 'myrole' to the actual role and this means that the BR applies if they do not have the role selected? Just want to double check since my scripting is still al little weak.

Re: How do you set a business rule to not run for users with a specified role?

palmen — Fri, 17 Aug 2018 13:21:59 GMT

It'll check if you have role admin, if you don't have it the condition will be true and the business rule will execute.

If you have admin role the condition will return false and therefore not execute.

Re: How do you set a business rule to not run for users with a specified role?

Travers M — Fri, 17 Aug 2018 14:24:28 GMT

As a note with the with that I found out the hard way back when I started, keep in mind that the admin inherits all of the roles so this could limit that at times.

Re: How do you set a business rule to not run for users with a specified role?

Abhinay Erra — Fri, 17 Aug 2018 14:29:09 GMT

Use this

gs.getUser().getRoles().toArray().join().indexOf("your role name goes here")>-1