question how to create approval link on the Notification in servicenow ? in ITSM forum

how to create approval link on the Notification in servicenow ?

User315140 — Fri, 21 Oct 2022 07:28:52 GMT

Kindly help me out on this below requirement.

how to approve a RITM through Notification from a different team? ex: security@gail.com)

there is a custom variable in Catalog Item [Privacy Status(Single Line Text)]

Body of Email Notification:

after review is completed, please select one of the following statuses:

**** Below Statuses should be OnClick then automatically the Security Status should be populated in RITM. ****

${Review not required}

${Approved}

${Rejected}

There is no relation with Approval table just between the RITM and Notification..... If onclick of any above links the same String(approved/rejected/review not required) should be placed in [Privacy Status(Single Line Text)].

on clicking of any above links set the the Approved/rejected/review not required to the RITM Variable [Privacy Status(Single Line Text)]

Re: how to create approval link on the Notification in servicenow ?

Aman Kumar S — Fri, 21 Oct 2022 06:51:02 GMT

Hi,

Follow below link:

https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

Re: how to create approval link on the Notification in servicenow ?

User315140 — Fri, 21 Oct 2022 10:03:02 GMT

Hi @Aman Kumar S Thanks for the Prompt response , however in my case approval table picture is not there and the onclick response of the link($approved) has to set the value(value=Approved) in a field called Privacy Status(Single Line Text) in RITM