https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486080#M487382 <P>Hi All,</P><P>When user opens a poral in mobile device (using browser) then if he click on virtual agent chat icon then the chat window should occupies full mobile screen.</P><P>(current user need to zoom out the screen to see the full chat wimdow, specially in a iphone devices)</P><P>&nbsp;</P><P>Thank you.</P> Wed, 22 Feb 2023 15:36:32 GMT Sonu Parab 2023-02-22T15:36:32Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486080#M487382 <P>Hi All,</P><P>When user opens a poral in mobile device (using browser) then if he click on virtual agent chat icon then the chat window should occupies full mobile screen.</P><P>(current user need to zoom out the screen to see the full chat wimdow, specially in a iphone devices)</P><P>&nbsp;</P><P>Thank you.</P> Wed, 22 Feb 2023 15:36:32 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486080#M487382 Sonu Parab 2023-02-22T15:36:32Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486165#M487393 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/489254">@Sonu Parab</a>&nbsp;</P><P>Can you attach a screenshot of how it looks for an user?</P><P>Attaching a screenshot on how it looks at my end.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="iphone.jpg" style="width: 462px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/242308i9B534EBFD5FABD7F/image-size/large?v=v2&amp;px=999" role="button" title="iphone.jpg" alt="iphone.jpg" /></span></P> Wed, 22 Feb 2023 17:02:16 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486165#M487393 SatyakiBose 2023-02-22T17:02:16Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486200#M487399 <P>Thank you for the response.<BR />Current chat window</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sonu_Parab_0-1677086686327.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/242319i5E0668153F56B80C/image-size/medium?v=v2&amp;px=400" role="button" title="Sonu_Parab_0-1677086686327.png" alt="Sonu_Parab_0-1677086686327.png" /></span></P><P>&nbsp;</P><P><SPAN>The submit arrow and Close button(Green) should be looks like as below.&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sonu_Parab_1-1677086748372.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/242320iF3C817F44E6DA036/image-size/medium?v=v2&amp;px=400" role="button" title="Sonu_Parab_1-1677086748372.png" alt="Sonu_Parab_1-1677086748372.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 22 Feb 2023 17:26:10 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486200#M487399 Sonu Parab 2023-02-22T17:26:10Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486206#M487400 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/489254">@Sonu Parab</a>&nbsp;</P><P>Are you emulating this on your desktop browser to work like a iphone browser?</P><P>If so, I would recommend you to test it directly on the mobile browser, rather than emulating it.</P><P>Emulation is not a recommended way to test mobile features.</P> Wed, 22 Feb 2023 17:29:31 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486206#M487400 SatyakiBose 2023-02-22T17:29:31Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486569#M487438 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/370846">@SatyakiBose</a>&nbsp;I agree on this . Now I have taken the snippet from iphone device.</P><P>1- When user click on Chat icon the window looks like as below</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20230223_093432.jpg" style="width: 1080px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/242394i7978296336594F92/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20230223_093432.jpg" alt="IMG_20230223_093432.jpg" /></span></P><P> </P><P>2- when user trying to type something then the submit arrow and the Green Close button displays half of its part. as below</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20230223_093529.jpg" style="width: 1080px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/242396i75793B352CF42082/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20230223_093529.jpg" alt="IMG_20230223_093529.jpg" /></span></P><P> </P> Thu, 23 Feb 2023 04:18:00 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486569#M487438 Sonu Parab 2023-02-23T04:18:00Z https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486791#M487461 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/489254">@Sonu Parab</a>&nbsp;</P><P>You are correct.</P><P>I am also able to replicate this on my end on a Utah instance as well.</P><P>I belive this to be a product bug.</P><P>My suggestion would be to raise a Hi support case, and get confirmation from the team if this will be fixed or is an expected behavior.</P> Thu, 23 Feb 2023 07:48:15 GMT https://www.servicenow.com/community/itsm-forum/is-it-possible-to-resize-virtual-agent-chat-window-for-mobile/m-p/2486791#M487461 SatyakiBose 2023-02-23T07:48:15Z