question From List Collector variable having list of users and need to send approvals to users managers in ITSM forum

From List Collector variable having list of users and need to send approvals to users managers

MGR — Thu, 09 Mar 2023 13:42:57 GMT

Hi All,

I am have requirement in a catalog items there is list collector variable if we select list of users then send approvals to users managers using flow designer.

Re: From List Collector variable having list of users and need to send approvals to users managers

AnveshKumar M — Fri, 10 Mar 2023 05:46:07 GMT

Hi @MGR ,

For illustration purpose, the user variable in catalog is "Select users (select_users)" and the type specification is as shown in the below screenshot.

Now create a flow as shown in the screenshots below.

Note: This will trigger the Approval and waits for the approval request to be completed to trigger the approval for next user manager.

If you want to trigger the Approvals Simultaneously to all the user managers, you can move the step 3 to a sub flow with User record and RITM as inputs and Approval status as outputs, like the one below.

And use this sub flow in the main flow in place of step3 as shown below.

Thanks,

Anvesh

Re: From List Collector variable having list of users and need to send approvals to users managers

MGR — Fri, 10 Mar 2023 14:23:51 GMT

Hi Anvesh,

Am getting this error after executing flow>

Re: From List Collector variable having list of users and need to send approvals to users managers

AnveshKumar M — Fri, 10 Mar 2023 14:33:48 GMT

Hi @MGR,

Can you share the flow screen shots, if possible.

Thanks,

Anvesh

Re: From List Collector variable having list of users and need to send approvals to users managers

2022_ServiceNow — Thu, 09 Nov 2023 06:15:48 GMT

Hi @AnveshKumar M ,

I tried with your solution using the subflow.

But in the for each, its showing zero even though I have selected multiple names. Can you please help me with this?