question Variable not showing on form in the Portal in ITSM forum

Variable not showing on form in the Portal

Pam Walker1 — Wed, 05 Apr 2023 10:28:20 GMT

I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form

but if I submit the request without changing anything then the variable does populate on the RITM.

If the logged in user changes who the request is for the Office shows on the screen and if they then change it back to themselves again it shows

This is my Catalog Client script

Would appreciate any help as am quite new to all of this. Thanks

Re: Variable not showing on form in the Portal

sushantmalsure — Wed, 05 Apr 2023 10:33:33 GMT

It seems you have this logic running in only in case of onChange() event.

If you want the same to happen then you can think of having onLoad() client script as well and just make sure it should not run when 'who is the request for' is empty.

we can discuss more about implementation but before that let me know if above makes sense .

Re: Variable not showing on form in the Portal

Pam Walker1 — Wed, 05 Apr 2023 10:55:45 GMT

Hi @sushantmalsure , thanks I understand what you say. I created an onLoad script and if I then try it with the "Try It" button it populates but it still does not load in the Portal

Re: Variable not showing on form in the Portal

sushantmalsure — Wed, 05 Apr 2023 11:00:43 GMT

@Pam Walker1 Can you make sure UI Type of this onLoad() client script is set to 'All' and then test it again?

Re: Variable not showing on form in the Portal

sushantmalsure — Wed, 05 Apr 2023 11:01:46 GMT

Also share the screenshot of this new onLoad() client script , I can help you by looking at it as well 🙂

Re: Variable not showing on form in the Portal

manjusha_ — Wed, 05 Apr 2023 11:05:11 GMT

@Pam Walker1

getReference is not a. standard practice to update reference field related records on form

Instead of getReference use script include and client script

Let me know if you need more help

Thanks,

Manjusha

Re: Variable not showing on form in the Portal

sushantmalsure — Wed, 05 Apr 2023 13:58:05 GMT

@Pam Walker1 any luck?

if I solved your issue , please mark answer as helpful and accept the solution 🙂