Different Survey Notifications

Jon Collins2 — Fri, 14 Apr 2023 14:27:07 GMT

Hi Folks,

Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available.

How would I go about changing "Survey User Invite" to no longer send for incidents, so I can configure one of these specific ones for incidents?

Thanks in advance.

Re: Different Survey Notifications

BharathChintala — Sun, 16 Apr 2023 08:27:02 GMT

@Jon Collins2 OOB there will be one only

when we customize those totally we deactive OOB one create our custom one newly.

In some scenarios some teams use OOB survey notification and some teams wants to create their own custom survey. So, in OOB conditions they will exclude their application name create new one with giving their application name only.

Ex: we give notification survey task type is not Demand (in OOB) addition to existing conditions that trigger this survey notification for all tables but not for Demand.

Create new notification survey task type is Demand(custom) so this notification will go out for only demand related surveys.

Coming to your screen shot I see most of them inactive. So, you guys customized it. If both are active open and check conditions and Body .

question Different Survey Notifications in ITSM forum

Different Survey Notifications

Re: Different Survey Notifications