question Re: Where can I see the state values (numeric) for Incident? in ITSM forum

Where can I see the state values (numeric) for Incident?

Mary — Fri, 21 Apr 2023 20:03:06 GMT

Hello All

Its late in the week and brain is fried

Where can I see the state values (numeric) for Incident? 1=New, 2=In progress etc

thanks much

Re: Where can I see the state values (numeric) for Incident?

Karan Chhabra6 — Fri, 21 Apr 2023 20:22:43 GMT

Hi @Mary ,

You can navigate to the 'sys_choice' table, and select the table as incident and element as state, you'll see the values of the state field for incident record, these are OOB, you can create new one's based on the requirement.

If my answer has helped with your question, please mark this solution as correct

Thanks!!

Re: Where can I see the state values (numeric) for Incident?

Community Alums — Sat, 22 Apr 2023 03:16:05 GMT

Hi @Mary ,

You may right click on the field then choose Configure Dictionary. Go to the bottom of the form and look for the 'Choices' tab. The actual value should be on the 'Value' column.

Like below:

Re: Where can I see the state values (numeric) for Incident?

Sandeep Rajput — Sat, 22 Apr 2023 04:32:34 GMT

@Mary I recommend you to install SNUtils extension on Google Chrome to quickly check the choice values of a field on a ServiceNow form on the fly, instead of going into the choice list and checking those values each time.

Hope this helps

Re: Where can I see the state values (numeric) for Incident?

Amit Gujarathi — Sun, 23 Apr 2023 06:00:49 GMT

Hi @Mary ,
I trust you are doing great.

Go to the ServiceNow homepage and navigate to the left-hand side menu.
Click on the "Dictionary" module.
In the Dictionary module, search for the table that contains the "State" field. For example, if you're looking to configure the "State" field on the Incident table, search for "incident" and click on the corresponding table.
Once you're on the table's dictionary page, search for the "State" field and click on it.
On the "State" field's dictionary page, scroll down to the "Attributes" section.
In the "Attributes" section, find the "Choice" attribute and set it to "true".
Save the changes to the dictionary.