question Re: Unable to see Theme Builder in Application Navigator in ITSM forum

Unable to see Theme Builder in Application Navigator

riskay123 — Tue, 18 Apr 2023 09:02:26 GMT

Hello,

I have logged into my PDI Utah instance for the first time with the plan of playing around with Theme Builder. I have installed the Theme Builder plugin and it says that it is installed however. When I search Theme Builder in the Application Navigator it is not available in the list.

Can anyone explain why this would be missing? Have I missed a step?

Re: Unable to see Theme Builder in Application Navigator

Joe S1 — Tue, 18 Apr 2023 16:25:29 GMT

Hello,

Did you try refreshing your page after installing the plugin? It should be visible under Themes under Now Experience Framework.

Re: Unable to see Theme Builder in Application Navigator

Kapil2 — Tue, 02 May 2023 12:52:50 GMT

Hello,

Please install theme builder plugin "sn_theme_builder". By default its not enabled in PDI.

Re: Unable to see Theme Builder in Application Navigator

Community Alums — Tue, 02 May 2023 12:56:26 GMT

Hi @riskay123 ,

Have you gone through my Article

Re: Unable to see Theme Builder in Application Navigator

Community Alums — Tue, 09 May 2023 01:42:51 GMT

Hi @riskay123 ,

Re: Unable to see Theme Builder in Application Navigator

Deven Olson — Thu, 11 May 2023 23:18:40 GMT

Even though in the ServiceNow store it says, "Automatically entitled on all sub-prod instances, all ServiceNow instances and all ServiceNow developer portal instances" this statement is not true. You will need to click the get button from the ServiceNow store to see it in your PROD plugin list > then install from your instance.

Re: Unable to see Theme Builder in Application Navigator

Kristin J — Fri, 09 Jun 2023 17:19:43 GMT

Hi there! I'm guessing this has resolved for you one way or another by now, haha, but in case it helps anyone else searching... I had to:

Activate through the store
Install the plugin
Flush cache
Logout/login

Then it was there!

It still seems pretty buggy. I built and implemented a theme with it and now it doesn't show up on the Builder so I can't edit it there.

Re: Unable to see Theme Builder in Application Navigator

ctsmith — Thu, 20 Jul 2023 13:37:05 GMT

A trick that worked for me: Elevate your role and on the refresh it will show the Theme Builder.

Re: Unable to see Theme Builder in Application Navigator

HendrikO — Sun, 23 Jul 2023 20:23:25 GMT

What worked for me is switching applications in the application picker. I changed from Global to "Portal Next Experience Theme" and after that I was able to search and find "Theme Builder"

Re: Unable to see Theme Builder in Application Navigator

Shivam soni — Tue, 05 Nov 2024 13:52:57 GMT

Go to Plugins in Application Navigator.
Select Installed Plugins.
Search for Theme Builder in the list.
Once you find it, select it, and click on Repair.
Log out of your account and log back in again.
change from Global to "Portal Next Experience Theme"
This should help refresh the changes

Re: Unable to see Theme Builder in Application Navigator

Michael_Martin — Sat, 11 Jan 2025 08:25:33 GMT

this one actually is it.. i searched parallel for that issue while a repair was running.. and then found this.. same idea and actually the solution.. what an "experience" that you have to repair a fresh install ^^