question Re: Restrict groups to assign the ticket to a specific group in ITSM forum

Restrict groups to assign the ticket to a specific group

DSV22 — Thu, 27 Jul 2023 13:40:38 GMT

HI All,

1. I have a task where user would like all tickets that currently route from Group A to Group B,

2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group D

And I tried looking the workflows to change the assignment group A But haven't found the Assignment Group A in any workflow, But I tried changing the CMDB_CI owner group to Group A to Group B and raised a ticket that worked,

Need some help I am doing it in a right way.

Thanks

Re: Restrict groups to assign the ticket to a specific group

Community Alums — Thu, 27 Jul 2023 13:56:32 GMT

Hi @DSV22 ,

Please refer to the solution and make changes asper your table and fields and conditions:

https://www.servicenow.com/community/developer-forum/restricting-a-particular-usergroup-to-assign-ticket-to-only-one/m-p/2440642

Re: Restrict groups to assign the ticket to a specific group

DSV22 — Mon, 31 Jul 2023 12:20:32 GMT

HI @Community Alums

Can we do it via Business rules?

Thanks

Re: Restrict groups to assign the ticket to a specific group

Community Alums — Mon, 31 Jul 2023 12:40:16 GMT

Yes you can!!

Please follow : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987